Public
Opinion Research Study on Examining the social acceptance of Advanced Air
Mobility (AAM) by the Canadian public
FINAL
REPORT
Prepared for Transport Canada
Supplier: Leger Marketing Inc.
Contract
Number: T8053-23-0132
Contract
Value: $71,873.65 (including HST)
Award Date: October 3, 2023
Delivery
Date: March 26, 2024
Registration Number: POR
060-23
For more information on this
report, please contact Transport Canada at TC.Publicopinion-Opinionpublique.TC@tc.gc.ca
Ce rapport est aussi disponible en français
This public opinion research report presents
the results of two studies conducted by Léger Marketing Inc. on behalf
of Transport Canada. The first study consisted in a
quantitative study consisting in a survey conducted with 2,717 respondents
between November 28 and December 12, 2023. The second study was qualitative
research with four online focus groups and was conducted with 32 Canadians
between January 30th
and 31st, 2024.
Cette publication est aussi disponible en français sous le titre Étude de recherche sur l'acceptation sociale de la mobilité aérienne avancée (MAA) au sein du public canadien.
Transport Canada grants permission to copy and/or reproduce the contents
of this publication for personal and public non-commercial use. Users must
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Catalogue
Number:
T52-4/253-2024E-PDF
International
Standard Book Number (ISBN):
978-0-660-70816-4
Related publications (registration number: ROP 060-23):
·
T52-4/253-2024F-PDF
·
978-0-660-70818-8
© His majesty the King in Right
of Canada, as represented by the Minister of Transport, 2024
1.3 Overview of the Quantitative Findings
1.5 Overview of the Qualitative Findings
1.6 Notes on Interpretation of the Research Findings
1.7 Political Neutrality Statement and Contact Information
2.1 Profile of the respondents
2.2 Awareness of AAM and its applications
2.3 Level of comfort with AAM applications in urban areas
2.4 Level of comfort with AAM applications in rural areas
2.6 Feeling of safety of AAM as a pedestrian on the ground
2.7 Level of Comfort living next to a vertiport
2.8 Detailed Perceptions of AAM
2.9 General attitude towards AAM
2.10 Perceived benefits of AAM
2.12 Opinion of AAM after exposure to information
2.13 Reasons for positive opinion of development of AAM in Canada
2.14 Reasons for negative opinion of development of AAM in Canada
2.15 Trust of the Government of Canada to handle AAM implementation
2.16 Interest of being informed on AAM
2.17 Sources of information regarding AAM
2.19 General Trust in Aviation
3. Detailed Qualitative Results
3.1 First Thoughts and Impressions About Advance Air Mobility (AAM)
3.2 General Opinion Among Participants on AAM After a Definition Was
Presented
3.3 Opinion on AAM Applications and Technologies
3.3.1 Medical/Healthcare Aviation
3.3.2 Aerial firefighting technology
3.3.5 Urban Passenger-Carrying
3.4 Sentiments on Living Near a Vertiport
3.6 Transport Canada Communication
4. Conclusion - Quantitative and Qualitative Reports
Leger is pleased to present Transport Canada
with this report on findings from a quantitative and a qualitative survey
designed to examine Canadians' acceptance of advanced
air mobility (AAM) technologies. This report was prepared by Léger
Marketing Inc. who was contracted by Transport Canada (contract number T8053-23-0132 awarded October 3, 2023). This contract has a
value of $63,605.00 (excluding HST).
The quantitative
research consisted of online surveys, using Computer Aided Web Interviewing (CAWI) technology. Fieldwork for the survey was carried out from November 28 to December 12, 2023. A total of
2,717 Canadians aged 18 years old and older were interviewed.
A pre-test of 53 interviews
was completed before launching data collection to validate the programming of
the questionnaire in both official languages.
Since an actual
probability sampling method was not used, the calculation of the margin of
error cannot be done for this project.
Leger adheres to the
most stringent guidelines for quantitative research. The survey instrument was
compliant with the Standards of Conduct of Government of Canada Public Opinion
Research.
Sample Distribution
The sample frame has been designed using a
regional stratification scheme designed to accurately reflect the geographic
distribution of Canada’s population, including the North (Yukon, Northwest
Territories, and Nunavut). For weighting purposes, and as they represent less
than 1% of the sample, respondents from Yukon, Northwest Territories, and
Nunavut have been paired with other regions. The following table describes the
regional quotas and the effective sample distribution achieved during the data
collection.
Table 1. Sample Regional Distribution
|
Proportion in the
Canadian population |
% sample (n= 2,717) |
Sample |
(2021 Census) |
|||
n= |
|
|
2,717 |
Atlantic |
7% |
7% |
200 |
Québec |
23% |
23% |
614 |
Ontario |
39% |
39% |
1,026 |
Prairies (Manitoba + Saskatchewan
and Nunavut) |
7% |
6% |
204 |
Alberta (and Northwest Territories) |
12% |
11% |
318 |
British Columbia (and Yukon) |
13% |
14% |
355 |
The population targeted
in this study was Canadian adults aged 18 and older. To meet the objectives of
this research, the sample also had to include sufficient representation from
the following key target groups:
· Indigenous People (First Nations,
Inuit, Métis);
·
People living in rural
areas.
Quotas Structure
As per the specific
target groups which need to be sufficiently represented to offer statistically
valid results, Leger proposed a structure with quotas for each specific target.
The following table
describes the quotas and the effective sample distribution achieved during the
data collection for each of those specific targets.
Table
2. Sample Size for Specific Target Groups
|
Proportion in the
Canadian population |
% Achieved sample |
Targeted Sample |
Achieved sample |
|
(2021 Census) |
|||||
n= |
|
|
2,700 |
2,717 |
|
INDIGENOUS STATUS |
Non-indigenous person |
95% |
96% |
2,550 |
2,562 |
Indigenous person |
5% |
4% |
150 |
155 |
|
|
|
|
|
|
|
PLACE OF RESIDENCE |
Urban |
82% |
79% |
2,214 |
2,166 |
Rural |
18% |
19% |
486 |
513 |
Note: Totals may differ slightly from 100% due to
non-response.
Leger weighted the results of this
survey by age, gender, region, presence of children in the household, and education
level, according to 2021 national census data from Statistics Canada. Results
were weighted to account for specific demographic profiles: Indigenous
individuals and those residing in rural or urban areas. This approach ensures
the accurate representation of respondents with these characteristics,
preventing their intentional overrepresentation in the sampling frame from
distorting the overall sample.
Leger meets the
strictest quantitative research guidelines. The questionnaire was prepared in
accordance with the Standards for the Conduct of Government of Canada Public
Opinion Research—Series D—Quantitative Research. Details on the methodology,
Leger’s quality control mechanisms, the questionnaire, and the weighting
procedures are provided in the appendix.
Awareness and Familiarity with AAM:
· |
Most respondents (77%) had never heard about AAM
before, while less than a quarter of Canadians (23%) had heard about it
before. |
· |
Awareness of AAM is higher among respondents aged
18-34 years old (29%), those with a university diploma (29%), those belonging
to BIPOC (Black, Indigenous, People of colour) communities (28%), men (28%),
and people living in urban or suburban areas (24%). |
· |
More than half of respondents (52%) believe
the development of AAM is good for Canada, and 9% think it is bad. |
· |
More than half of respondents who were aware
of AAM (53%) said they are familiar with AAM, while 47% said they are
unfamiliar with the concept. |
· |
Two-thirds of respondents (67%) are aware of
at least one application of AAM, while 31% have never heard of any of the
applications presented. The applications most frequently mentioned by
respondents are search and rescue operations (39%), emergency medical
services (38%), and home deliveries (36%). |
Level of comfort with AAM applications in urban
areas:
· |
Most respondents are comfortable with the following
AAM applications in urban areas: search and rescue operations (81% are
comfortable), firefighting services (78%), emergency medical services (78%),
aerial surveying and inspections (70%), and logistic and cargo transport
(60%). |
· |
Other types of applications receive a lower
level of comfort, notably tourism and sightseeing (58%) and home deliveries
(53%). Air mobility in urban areas is the only application falling below a
50% comfort level among respondents, with only 44% indicating comfort. |
Level of comfort with AAM applications in rural
areas:
· |
When it comes to rural areas, most
respondents are comfortable with the following applications: search and
rescue operations (80% are comfortable), firefighting services (80%),
emergency medical services (79%), and aerial surveying (72%). |
· |
Other applications, notably logistics and
cargo transport (65%), tourism and sightseeing (62%), home deliveries (61%),
and air mobility (52%) receive a lower level of comfort. Air mobility still
ranks last; however, more respondents would be comfortable with this
application occurring in a rural setting than in an urban one. |
Likelihood of trying AAM technology and feeling
of safety:
· |
Fewer than half of the respondents are likely
to try any of the technologies surveyed. Drone delivery of consumer goods is
identified as the technology most respondents are likely to try, with 45%
indicating likelihood. |
· |
Similar levels of likelihood are reported for
air taxis with a pilot on board (41%) and autonomous delivery drones without
a pilot (38%). Only one in five respondents are likely to try air taxis with
a remote pilot (21%) or autonomous air taxis (20%). |
· |
As pedestrians, half of respondents (52%)
said they would feel safe if air taxis with a pilot on board would fly above
them, 41% think the same about delivery of goods by drones with a remote
pilot, 33% about autonomous delivery drones with no pilot, 27% about air
taxis with a remote pilot and 25% consider autonomous air taxis to be safe. |
· |
One out of four respondents (26%) would be
comfortable living next to a vertiport. On the other hand, six out of ten
respondents (60%) would be uncomfortable living next to a vertiport. |
Perceptions of AAM:
· |
Most respondents (70%) agree that AAM will
improve access to services for people living in remote areas. Other positive
statement surveyed received a lower level of agreement. Around half of
respondents (47%) agree that AAM is the future of transportation and the same
proportion (47%) agree that AAM will contribute to the economic growth of
Canada. Forty-five percent (45%) of respondents agree that they trust the
Government of Canada to ensure that AAM technologies are safe, and forty-four
percent (44%) of respondents agree that AAM will have a positive impact on
the quality of life of Canadians. About the same proportion (43%) agree with
the idea that AAM will improve access to services in their region, and 40%
trust that AAM technologies will be safe. Around a third of respondents (38%)
agree that the advantages of AAM technologies outweigh their disadvantages,
and 31% agree that they are usually among the first to embrace new
technologies. |
· |
On
the other hand, around half of respondents agree with some negative
statements about AAM. More than one respondent out of two (52%) agree that
AAM technologies will only benefit rich people, 47% agree that AAM
technologies are too risky. |
Attitude towards AAM:
· |
A majority of respondents (63%) have
conditional support of AAM, indicating that their support depends on specific
circumstances, such as application, operating environment, costs, benefits,
risks, or aircraft characteristics. |
· |
A small proportion of respondents (9%) oppose
using AAM technology in all circumstances, and the same proportion (9%)
support using AAM technology in all circumstances. |
· |
Respondents who think the development
of AAM is a bad thing for Canada (29%) are more likely to be opposed to AAM
in all circumstances. |
· |
Faster emergency response to
disasters (60%), faster medical services (53%), and better connectivity to
remote areas (46%) are the top three perceived benefits that respondents
think AAM could bring. Only 4% of respondents think that AAM technology can’t
bring any benefits. |
· |
When thinking about adjectives to describe
AAM, more than half (58%) of respondents have positive feelings towards AAM,
notably curiosity (41%), optimism (24%), excitement (14%) and confidence
(8%). Half of the respondents (52%) have negative feelings towards AAM
notably, skepticism (36%), suspicion (22%), fear (13%), and alarm
(11%). |
Concerns with regards to AAM:
· |
Safety or crashing concerns (54%), security
threats (43%), and privacy concerns (37%) are the top concerns of respondents
with AAM. It is followed closely by affordability (32%), noise pollution
(28%), and impact on the environment (27%). Other concerns, such as job
losses (19%) and locations of landing spots (17%), were mentioned to a lesser
extent. A vast majority of respondents expressed concerns about AAM.
Only one out of ten respondents said they had no concerns (2%), didn't know
(7%), or preferred not to answer (1%). |
· |
After
being exposed to information on AAM, the same proportion (53%) think that the
development of AAM is good for Canada, while 16% think that it is bad for Canada,
and 30% don’t know. Compared to the results before exposure to information on
AAM, there is a noticeable 7-point increase in respondents who believe that
the development of AAM is bad for Canada and an 8-point decrease among
respondents who were unable to answer. |
Reasons behind opinions towards AAM:
· |
Among respondents expressing
positive views on the advancement of AAM in Canada, primary reasons for their
positive stance include its potential as the future of transport (18%), its
capability to enhance access to remote areas (15%), its expected improvement
in emergency response times and life-saving capabilities (14%), and its
ability to increase transportation efficiency (10%). |
· |
Conversely, individuals with negative
perceptions of AAM's development in Canada cite safety issues and perceived
risks as their principal concern (32%), followed by worries about privacy
(15%), job displacement (15%), and environmental impacts (14%). A smaller
fraction of respondents (under 10%) pointed out additional concerns, such as
the belief that AAM would predominantly benefit the affluent, noise
pollution, and potential for criminal uses. |
· |
A third of respondents (31%) have
a low trust in the Government of Canada to handle the implementation of AAM
technology, meaning they gave a score of one or two on a scale of 1 to 5.
About the same proportion (34%) have a high trust in the Government of
Canada, meaning they gave a score of four or five. A quarter of respondents
gave a more neutral rating of three out of five (27%). |
Information about AAM:
· |
Six respondents out of ten (60%)
would be interested in being informed on matters and issues related to AAM, while
a third (33%) would not be interested in being informed about AAM. |
· |
The primary sources of information
that respondents access when looking for information
regarding AAM in Canada are social media platforms (23%), followed by
advertising campaigns on TV (15%) and radio (13%). About a third of
respondents (30%) don’t access any sources to get information regarding AAM
in Canada. |
· |
Respondents aged 18 to 34 years
old are more likely to access sources online like social media platforms
(32%), online ads on specialty websites (13%), collaboration with YouTubers
or influencers (10%), or advertising on specialized online retailers’ websites
(10%). In contrast, respondents aged 55 or older are more likely to look for
advertising campaigns on TV (18%). |
The qualitative portion of the study consisted
of four focus group sessions with French-speaking and English-speaking
Canadians. Conducting the groups online offered the opportunity to regroup
people from all the regions in Canada. All groups were conducted with
individuals who have positive, neutral (proponents) or negative (opponents)
attitude towards Advanced Air Mobility (AAM). To classify them into two groups,
participants were asked the following question:
In general, do you think that the
development of Advanced Air Mobility is good or bad for Canada? As a reminder, Advanced Air Mobility
is a broad operational concept that refers to a variety of new and emerging
ways to move people, goods and services by air. It
describes an emerging future state for the aviation ecosystem and is often
grouped into three categories: Urban Air Mobility, which refers to carrying
people or goods by air within cities, such as by “air taxi” or drone
delivery; Regional Air Mobility, which carries people and goods to rural and
remote communities; and Remotely Piloted Aircraft Systems, or drones. In the future, AAM could become an
important part of our transportation system. Eventually, it is expected that
some passenger aircraft will fly through remote piloting, or even
autonomously. |
Participants who answered
“Very good”, “Good”, or “I don’t know” were placed in groups 1 or 3 (If they
spoke English, they were part of group 1; if they spoke French, they were
placed in group 3). Those who answered “Bad” or “Very bad” were placed in
groups 2 or 4 (If they spoke English, they were part of group 2; if they spoke
French, they were placed in group 4).
Overall, two focus groups were conducted in
French and the remaining two were conducted in English. Observers from
Transport Canada attended the focus groups.
All groups were conducted with Canadians living
across Canada, and with a diverse mix of age, gender, household income,
education, place of residence (rural/urban) and province.
For each online discussion session,
ten participants were recruited by our professional recruiters. A total of 32
recruits participated in the online discussion sessions. All participants in
each discussion session received an honorarium of $125. All groups were
scheduled to be held on January 30th and 31st, 2024.
Groups were held in the following criterion on
the dates specified in Table 1.
Table
3. Detailed recruitment
GR |
Region |
Recruits |
Participants |
Target |
Language |
Date |
Time |
1 |
Canada |
10 |
7 |
Canadians with positive or
neutral attitude towards AAM |
English |
January 30 |
5pm EST |
2 |
Canada |
10 |
7 |
Canadians with negative
attitude towards AAM |
English |
January 30 |
7pm EST |
3 |
Canada |
10 |
10 |
Canadians with positive or
neutral attitude towards AAM* |
French |
January 31 |
5pm EST |
4 |
Canada |
10 |
8 |
Canadians with negative attitude
towards AAM* |
French |
January 31 |
7pm EST |
Total |
|
40 |
32 |
|
|
|
|
* Quebec residents may be overrepresented.
Initial Perceptions of Advanced Air Mobility
(AAM)
· |
Participants frequently associated Advanced Air Mobility (AAM) with
the application of drones for pioneering services, including the delivery of
packages and provision of food services. |
· |
There was a general sense of optimism about how AAM could
revolutionize transportation, emergency response, and logistics, mostly in
proponent groups; however, this optimism was tempered by a strong call for
careful integration of AAM technologies, mostly in opponent groups,
emphasizing the need to address potential challenges related to weather adaptability,
safety, and societal impact. |
· |
Concerns about AAM also centered around regulatory, safety, and
environmental issues, with skeptic participants highlighting the importance
of establishing clear guidelines and ensuring the technology's reliability
and non-harmful nature before widespread adoption. |
Reaction After Definition of AAM
Once the AAM concept had been defined, some
participants showed interest, particularly in its potential applications, while
others maintained concerns about implementation and
regulation.
· |
Supporters believed AAM could offer potential societal benefits, but
they also emphasized the need for transparency in safety, sustainability, and
regulations. |
· |
Skeptics voiced concerns over safety, privacy, and environmental
impacts, urging a focus on current transportation system improvements. |
· |
Discussions uncovered linguistic disparities, where French-speaking
participants highlighted social implications, while English-speaking
participants concentrated on practical aspects, such as the logistics
surrounding the deployment of AAM technology. |
Medical/Healthcare
Aviation
Medical/Healthcare
Aviation was recognized for its ability to save lives by enabling quicker
emergency responses and healthcare delivery to remote areas. Although there
were persistent questions regarding its cost-effectiveness and reliability, the
necessity of integrating this technology with traditional healthcare systems
was recognized. Furthermore, the safe incorporation of remotely controlled and
autonomous drones into healthcare logistics underscored the necessity for
strict regulations and oversight, particularly concerning safety and the
importance of human oversight.
Aerial
Firefighting
Participants saw aerial
firefighting technology, especially drones and autonomous systems, as
transformative for firefighting efforts, providing rapid responses and
accessing difficult areas. They valued the technology's potential to enhance
efficiency, safety, and real-time strategy development without risking human
lives. Despite this enthusiasm, concerns about operational reliability in
challenging conditions and the necessity for human expertise persisted.
Skepticism towards autonomous drones focused on decision-making capabilities in
unpredictable scenarios, emphasizing the need for advanced AI, thorough
testing, and a balance between technology and human judgment in firefighting
operations.
Drone
Delivery
Participants saw drone
delivery as a way to make sending and receiving
packages faster and more efficient, especially in areas hard to reach by
traditional means. They believed drones could save fuel and reduce pollution
compared to trucks and trains. However, concerns about privacy, safety, and the
noise from drones flying overhead were significant. Questions about how to
secure packages from theft or tampering, and how drones would navigate busy
urban skies, also arose. The transition to fully autonomous drone delivery
raised additional questions about the technology's readiness and the ability to
respond to unexpected challenges without human intervention.
Regional
Air Mobility
Regional Air Mobility
(RAM) enjoyed support for its potential to enhance rural connectivity through
quick, direct flights, using environmentally friendlier electric or hybrid
technologies; however, there were significant concerns about safety, infrastructure
development, and integration with existing transport systems. Economic
feasibility and potential social inequalities also prompted discussion. The
readiness of autonomous flight technology raised questions about safety and
public trust, with a strong preference for human pilots, underscoring concerns
about reliance on automation in transportation.
Urban
Passenger-Carrying Aviation
Urban Passenger-Carrying
Aviation was welcomed for its promise to improve city travel, offering quicker,
cleaner alternatives to ground transport. Enthusiasm covered reduced travel
times and the potential to ease road congestion with eco-friendly vehicles.
However, concerns about safety, infrastructure, and the implications of
autonomous systems tempered optimism. The balance of efficiency gains against
safety and infrastructure investment challenges remained a focal point of
discussion, highlighting the complexity of integrating new air mobility
solutions into urban environments.
Living
Near a Vertiport
Participants generally
expressed discomfort with the idea of living near a vertiport, citing noise,
privacy, and safety concerns. Those residing in urban centres
feared increased pollution and infrastructure costs, while rural residents
suggested locating vertiports away from homes. Despite some openness to the
idea, if properly regulated, the consensus leaned towards improving existing
transport systems rather than adding new ones. Concerns varied by location,
with a universal emphasis on minimizing impact on residential areas.
General
Feelings about AAM Technology
Participants generally
viewed AAM technology with optimism for its revolutionary potential in
transportation and services like medical services and firefighting. However,
significant concerns existed about safety, regulation, environmental, and
privacy impacts, especially without a pilot. To mitigate concerns, the
importance of safety mechanisms, rigorous training for remote operators,
advanced technology for error correction, and transparent communication about
AAM's dependability was emphasized.
Transport
Canada’s Communication
Participants suggested
that Transport Canada's communication about AAM should have detailed safety
protocols and environmental measures, emphasizing transparency and public
involvement in decision-making. They recommended using both digital and
traditional methods to inform and engage the public, ensuring accessibility and
inclusivity in discussions about AAM's benefits and regulations.
Final
Considerations
Initial interest in AAM
shifted to cautious optimism as participants learned more, questioning
infrastructure, regulation, and integration with existing systems. Skeptics
concerned about relevance and environmental impacts became more receptive to
AAM's benefits, like emergency services, swayed by safety and environmental
assurances.
The opinions and observations expressed in this
document do not reflect those of Transport Canada. This report was compiled by
Leger based on research conducted specifically for this project.
The results of the quantitative research use a
sample drawn from an internet panel, which is not probabilistic in nature. As a
result, the margin of error cannot be calculated for this survey and the
results cannot be described as statistically projectable to the target
population.
Qualitative research is designed to reveal a
rich range of participants’ opinions, perceptions and
interpretations. It does not and cannot measure what percentage of the target
population holds a given opinion or perception. Findings are qualitative in
nature and cannot be used quantitatively to estimate the numeric proportion or
number of individuals in the population who hold a particular opinion.
Leger certifies that the final deliverables
fully comply with the Government of Canada’s political neutrality requirements
outlined in the Policy on Communications and Federal Identity and the Directive
on the Management of Communications.
Specifically, the deliverables do not include
information on electoral voting intentions, political party preferences,
standings with the electorate, or ratings of the performance of a political
party or its leaders.
Signed by:
Christian Bourque
Executive Vice President and Associate
Leger
507 Place d’Armes, Suite 700
Montréal, Quebec
H2Y 2W8
Table 3 presents the demographic
profile of respondents involved in the study regarding their gender, age,
education level, region of residence, area of residence, language spoken,
household income, ethnicity, disability status, presence of children in the
household, generation status, and occupation.
Table 3. Demographic profile of the
respondents
Gender |
|
Woman |
51% |
Man |
48% |
Other gender |
0,47% |
I prefer not to say |
0,05% |
|
|
Age |
|
18-24 |
10% |
25-34 |
17% |
35-44 |
17% |
45-54 |
16% |
55-64 |
18% |
65-74 |
16% |
75 + |
7% |
|
|
Education |
|
Less than a High School diploma or
equivalent |
3% |
High School diploma or equivalent |
27% |
Registered Apprenticeship or other
trades certificate or diploma |
7% |
College, CEGEP or other
non-university certificate or diploma |
31% |
University certificate or diploma
below bachelor's level |
5% |
Bachelor's degree |
17% |
Post graduate degree above
bachelor's level |
8% |
Prefer not to answer |
1% |
|
|
Region of residence |
|
British Columbia |
14% |
Alberta |
11% |
Saskatchewan |
3% |
Manitoba |
3% |
Ontario |
39% |
Quebec |
23% |
New Brunswick |
2% |
Nova Scotia |
3% |
Prince Edward Island |
0,42% |
Newfoundland and Labrador |
1% |
Northwest Territories |
0,10% |
Yukon |
0,11% |
Nunavut |
0,08% |
|
|
Urban or Rural Area |
|
Urban area (with a
population of 100,000 or more) |
41% |
Suburban area (with a
population of at least 30,000 but under 100,000) |
38% |
Rural area (with a
population below 30,000) |
19% |
I don't know |
2% |
I prefer not to say |
0% |
Language Spoken at Home* |
|
English |
72% |
French |
20% |
Other |
12% |
Don't know |
0% |
I prefer not to say |
1% |
*Multiple answer allowed.
|
|
Income |
|
Under $20,000 |
7% |
$20,000 to just under $40,000 |
16% |
$40,000 to just under $60,000 |
15% |
$60,000 to just under $80,000 |
14% |
$80,000 to just under $100,000 |
13% |
$100,000 to just under $150,000 |
15% |
$150,000 and above |
9% |
Prefer not to answer |
10% |
Ethnicity |
|
Indigenous |
4% |
Arab |
2% |
Black |
3% |
Chinese |
5% |
Filipino |
1% |
Latin American |
2% |
South Asian (e.g.,
East Indian, Pakistani, Sri Lankan, etc.) |
5% |
Southeast Asian (e.g.,
Vietnamese, Cambodian, Malaysian, Thai, Laotian, etc.) |
1% |
West Asian (e.g., Iranian, Afghan, etc.) |
1% |
White |
77% |
Other |
1% |
I prefer not to say |
2% |
Respondents
identifying as a person with a disability |
|
Yes |
14% |
No |
84% |
I prefer not to say |
2% |
Children in the household |
|
Yes |
27% |
No |
73% |
I prefer not to say |
1% |
Generation status |
|
First generation |
18% |
Second generation |
21% |
Third generation |
21% |
Fourth generation or more |
37% |
I prefer not to say |
4% |
Occupation |
|
Working full-time,
that is, 35 or more hours per week |
40% |
Working part-time,
that is, less than 35 hours per week |
11% |
Self-employed |
6% |
Unemployed, but
looking for work |
3% |
A student attending
school full-time |
5% |
Retired |
27% |
Not in the workforce
(Full-time homemaker, unemployed, not looking for work) |
5% |
Other |
2% |
Prefer not to answer |
1% |
The majority of Canadians (77%) had never heard
about advanced air mobility before, while less than a quarter of Canadians
(23%) heard about it before.
Awareness of AAM is higher among respondents
aged 18-34 years old (29%), those with a university diploma (29%), those
belonging to BIPOC (Black, Indigenous, People of colour) communities (28%),
especially West Asians (53%), men (28%), and people living in urban or suburban
areas (24%).
Figure 1: Awareness of AAM
Q1:
Advanced Air Mobility (AAM) is a term that refers to new ways of moving people,
goods, and services by air. AAM falls into two categories: Urban Air Mobility
(UAM), which refers to carrying people or goods by air within cities, such as
by “air taxi” or drone delivery; and Regional Air Mobility (RAM), which carries
people and goods to rural and remote communities.
Services
in these categories are being developed and tested in cities around the world.
New technologies support these services, including electrical vehicle takeoff
and landing (eVTOL) aircraft at new infrastructure called “vertiports”, and
various drone systems.
In the
future, AAM could become an important part of our transportation system.
Eventually, it is expected that some passenger aircraft will fly through remote
piloting, or even autonomously.
Had you
heard about Advanced Air Mobility or any of its examples before today? Base:
All respondents (n= 2,717)
More than half of respondents (52%) believe the
development of advanced air mobility is good for Canada with 13% who think it
is a very good thing and 40% who think it is a good thing. On the other hand,
9% believe it is bad, including 3% who think it is very bad. More than a third
(38%) of respondents did not know if the development of AAM is a good or a bad
thing for Canada.
The positive perception of AAM is higher among
those who are not born in Canada (62%), those with a university diploma (59%),
18-34 years old (56%), and men (58%).
Those who own or fly a drone (72%), those who
have a background in aviation (70%), those who trust aviation in general (70%),
and those who have heard of AAM before (68%) are also more likely to have a
positive perception of AAM.
On the other hand, those who are familiar with
AAM (15%) and those who have heard of AAM before (12%) are more likely to think
that the development of AAM is bad for Canada.
Figure
2: Public Perception on the Impact of AAM in Canada
Q2: In
general, do you think that the development of Advanced Air Mobility is good or
bad for Canada? Base: All respondents (n=2,727)
More than half of respondents who were aware of
AAM (53%) said they are familiar with AAM, with 7% saying they are very
familiar and 46% saying they are familiar with the concept. On the other hand,
46% of respondents said they are unfamiliar with the concept, with 41% saying
they are unfamiliar and 5% saying they are very unfamiliar.
Familiarity with advanced air mobility is
higher among those who own or fly a drone (76%), those who have a background in
aviation (68%), those belonging to BIPOC (Black, Indigenous, People of colour)
communities (67%), those who were born outside of Canada (65%), Ontarians
(62%), 18-34 (61%), and men (58%).
Respondents
living Quebec (66%), those aged 55 years or older (56%), those living in rural
areas (56%), and women (53%) are more likely to be unfamiliar with AAM.
Figure
3: Familiarity with Advanced Air Mobility
Q3: How
familiar were you with Advanced Air Mobility before today? Base: Respondents
who were aware of Advanced Air Mobility (n= 658)
Two-thirds of respondents (67%) are aware of at
least one application of AAM, while 31% have never heard of any of the
applications presented. More specifically, the applications most frequently
mentioned by respondents are search and rescue operations (39%), emergency
medical services (38%), and home deliveries (36%).
Women are more likely to be unaware of any
applications of AAM (34% cannot mention any vs 29% among men).
Respondents who have heard of advanced air
mobility before (97%), those who have an aviation background (94%), those who
own or fly a drone (86%), those who think that the development of AAM is good
for Canada (79%), those with a university degree (74%), and those living in an
urban area (69%) are all more likely to know at least one application of AAM.
Figure 4: Awareness of Advanced Air Mobility
applications
Q4: Which of these Advanced Air Mobility
applications have you heard of before? Base: All respondents (n= 2,717)
When it comes to applications of advanced air
mobility in urban areas, a majority of respondents are comfortable with search
and rescue operations (81% are comfortable, with 54% being very comfortable and
27% being somewhat comfortable), with firefighting services (78% are
comfortable, with 49% being very comfortable and 28% being somewhat
comfortable), and with emergency medical services (78% are comfortable, with
48% being very comfortable and 30% being somewhat comfortable).
For other applications, notably aerial surveying and inspections (70%), logistics and cargo
transport (60%), tourism and sightseeing (58%), and home deliveries (53%), more
than half of respondents say they would be very or somewhat comfortable with
those in urban areas. Air mobility in urban areas is the only application
falling below a 50% comfort level among respondents, with only 44% indicating
comfort. This includes 15% who are very comfortable and 29% who are somewhat
comfortable with urban air mobility.
Figure 5: Level of comfort with Advanced Air
Mobility applications in urban areas
Q5: How comfortable would you be with these
applications of Advanced Air Mobility in urban areas? Base:
All respondents (n= 2,717)
Overall, respondents living in Quebec and women
are less likely to be comfortable with almost all of
the applications of AAM in urban areas. On the other hand, respondents living
in Atlantic provinces, men, and those aged 55 and over are more likely to be
comfortable with these applications. There are no significant differences
between respondents living in urban areas compared to those living in rural
areas. The following table provides more detailed information on the
significant differences.
Table 4: How comfortable would you be with
these applications of Advanced Air Mobility in urban areas? Base: All
respondents (n= 2,717)
Reading note:
Significantly lower differences are marked with a “-” sign, while significantly
higher differences are marked with a “+”.
|
GENDER |
AGE |
Province |
||||||||
% Total Comfortable (Very + somewhat) |
Women |
Men |
18-34 |
35-54 |
55+ |
ATL |
QC |
ON |
Prairies |
AB |
BC |
Search and Rescue Operations (help locating missing individuals and
reach inaccessible locations) |
80% |
81% |
74%- |
78%- |
87%+ |
85% |
75%- |
82% |
84% |
85% |
80% |
Firefighting Services (Detection, monitoring
and firefighting) |
77% |
79% |
73%- |
74%- |
84%+ |
81% |
74%- |
79% |
82% |
80% |
77% |
Emergency Medical Services (transportation of medical supplies,
emergency personnel, etc.) |
78% |
78% |
74%- |
75% |
82%+ |
82% |
74%- |
79% |
79% |
76% |
78% |
Aerial Surveying and Inspections (monitoring of environment, agriculture or infrastructure) |
65%- |
74%+ |
63%- |
67% |
76%+ |
76% |
68% |
69% |
74% |
70% |
68% |
Logistics and Cargo Transport (delivery of goods for businesses) |
56%- |
63%+ |
62% |
56%- |
61% |
64% |
53%- |
62% |
66% |
59% |
59% |
Tourism and Sightseeing (provide a bird’s-eye view of iconic landmarks
and scenic locations) |
55%- |
62%+ |
60% |
56% |
59% |
69%+ |
52%- |
60% |
63% |
58% |
56% |
Home Deliveries (delivery of goods to private customers) |
49%- |
58%+ |
54% |
54% |
52% |
62%+ |
48%- |
54% |
54% |
55% |
52% |
Air Mobility (air taxi and on-demand transportation services) |
40%- |
48%+ |
47% |
44% |
42% |
53%+ |
34%- |
47%+ |
52%+ |
41% |
46% |
Regarding applications of advanced air mobility
in rural areas, results are similar to the
applications in urban areas. Most respondents are comfortable with search and
rescue operations (80% are comfortable, with 57% being very comfortable and 23%
being somewhat comfortable), with firefighting services (80% are comfortable,
with 55% being very comfortable and 25% being somewhat comfortable), with
emergency medical services (79% are comfortable, with 54% being very
comfortable and 25% being somewhat comfortable), and with aerial surveying (72%
are comfortable, with 42% being very comfortable and 30% being somewhat
comfortable).
For other applications, notably logistics and
cargo transport (65%), tourism and sightseeing (62%), home deliveries (61%),
and air mobility (52%), more than half of respondents say they would be very or
somewhat comfortable with those in urban areas. Air mobility still ranks last;
however, more respondents would be comfortable with this application occurring
in a rural setting than in an urban one.
Figure
6: Level of comfort with Advanced Air Mobility applications in rural areas
Q6: How
comfortable would you be with these applications of Advanced Air Mobility in rural areas? Base:
All respondents (n= 2,717)
Overall, respondents living in Quebec, those
aged 18 to 34, and women are less likely to be comfortable with almost all of the applications of AAM in rural areas. On the other
hand, respondents living in Atlantic provinces, men, respondents aged 55 and
over, and those living in urban areas are more likely to be comfortable with
the applications. The following table provides more detailed information on the
significant differences.
Table 5: How comfortable would you be with
these applications of Advanced Air Mobility in rural areas? Base: All
respondents (n= 2,717)
Reading note: Significantly lower
differences are marked with a “-” sign, while significantly higher differences
are marked with a “+”.
|
GENDER |
AGE |
Province |
Area |
|||||||||
% Total Comfortable (Very + somewhat) |
Women |
Men |
18-34 |
35-54 |
55+ |
ATL |
QC |
ON |
Prairies |
AB |
BC |
Urban |
Rural |
Search and Rescue Operations (help locating missing individuals and
reach inaccessible locations) |
80% |
80% |
74%- |
77%- |
87%+ |
86%+ |
76%- |
80% |
82% |
84% |
80% |
81% |
83% |
Firefighting Services (Detection, monitoring
and firefighting) |
80% |
80% |
75%- |
77%- |
85%+ |
84% |
76%- |
80% |
81% |
83% |
81% |
81% |
81% |
Emergency Medical Services (transportation of medical supplies,
emergency personnel, etc.) |
79% |
79% |
75%- |
77% |
83%+ |
85%+ |
74%- |
80% |
80% |
81% |
78% |
80% |
79% |
Aerial Surveying and Inspections (monitoring of environment, agriculture or infrastructure) |
69%- |
76%+ |
68%- |
70% |
77%+ |
74% |
69% |
72% |
78% |
75% |
72% |
74%+ |
70% |
Logistics and Cargo Transport (delivery of goods for businesses) |
61%- |
70%+ |
64% |
64% |
67% |
68% |
57%- |
67% |
68% |
70% |
67% |
66%+ |
63% |
Tourism and Sightseeing (provide a bird’s-eye view of iconic landmarks
and scenic locations) |
58%- |
66%+ |
62% |
60% |
63% |
71% |
54%- |
64% |
65% |
64% |
61% |
63%+ |
59% |
Home Deliveries (delivery of goods to private customers) |
58%- |
64%+ |
59% |
60% |
63% |
67% |
54%- |
63% |
65% |
63% |
60% |
62%+ |
59% |
Air Mobility (air taxi and on-demand transportation services) |
48%- |
58%+ |
52% |
50% |
54% |
56% |
43%- |
55% |
61%+ |
51% |
56% |
53% |
51% |
Table 6.
Differences in
comfort levels with Advanced Air Mobility between rural and urban Areas
|
How comfortable would you be with these applications of Advanced Air Mobility in urban areas? (Q5) |
How comfortable would you be with these applications of Advanced Air Mobility in rural areas? (Q6) |
Total |
n=2,717 |
N=2,717 |
Search and Rescue Operations (help locating missing individuals and
reach inaccessible locations |
81% |
80% |
Emergency Medical Services (transportation of medical supplies,
emergency personnel, etc. |
78% |
79% |
Firefighting Services (Detection, monitoring
and firefighting |
78% |
80% |
Aerial Surveying and Inspections (monitoring of environment, agriculture or infrastructure |
70% |
72% |
Logistics and Cargo Transport (delivery of goods for businesses) |
60% |
65% |
Tourism and Sightseeing (provide a bird's-eye view of iconic landmarks
and scenic locations |
58% |
62% |
Home Deliveries (delivery of goods to private customers |
53% |
61% |
Air Mobility (air taxi and on-demand transportation services |
44% |
52% |
There are nearly identical comfort levels with the
following applications in both urban and rural areas: Search and Rescue
Operations (81% in urban vs. 80% in rural), Emergency Medical Services (78% in
urban vs. 79% in rural), Firefighting Services (78% in urban vs. 80% in rural)
and Aerial Surveying and Inspections (70% in urban vs. 72% in rural).
The level of comfort with the following
applications is significantly higher when they are happening in rural areas:
Logistics and Cargo Transport (60% in urban vs. 65% in rural), Tourism and
Sightseeing (58% in urban vs. 62% in rural), Home Deliveries (53% in urban vs.
61% in rural) and Air Mobility (44% in urban vs. 52% in rural).
In terms of engaging with AAM technologies,
fewer than half of the respondents demonstrate a likelihood of trying any of
the technologies surveyed. Drone delivery of consumer goods is identified as
the technology most respondents are likely to try, with 45% indicating
likelihood (15% very likely and 30% somewhat likely). Similar levels of
likelihood are reported for air taxis with a pilot on board (41%) and
autonomous delivery drones without a pilot (38%). Furthermore, only one in five
respondents are likely to try air taxis with a remote pilot (21%) or autonomous
air taxis (20%). For these last two applications, the very likely level was
less than one in ten respondents, showing that the absence of a pilot in the
air taxi seems to have a significant impact on the willingness to try these AAM
applications.
Figure 7: Likelihood of trying
advanced air mobility technologies
Q7: How likely would you be to personally try
the following Advanced Air Mobility technologies if they were available in the
area where you live? Base: All respondents (n= 2,717)
Overall, respondents living in Quebec, women,
white respondents, and respondents aged 55 years old or older are less likely
to be willing to try AAM technologies. On the other hand, men, respondents aged
18 to 34, those living in urban areas, those who are a part of the BIPOC
community, those who are familiar with AAM, and those with a university degree
are more likely to be willing to try the AAM technologies.
The following tables provide more detailed
information on the significant differences.
Table 7. How likely would you be to
personally try the following Advanced Air Mobility technologies if they were
available in the area where you live? Base: All respondents (n= 2,717)
Reading note: Significantly lower
differences are marked with a “-“ sign, while
significantly higher differences are marked with a “+”.
|
GENDER |
AGE |
Province |
Area |
|||||||||
% Total Likely (Very + somewhat) |
Women |
Men |
18-34 |
35-54 |
55+ |
ATL |
QC |
ON |
Prairies |
AB |
BC |
Urban |
Rural |
Delivery
of consumer goods to your home by drones with a remote pilot |
38%- |
52%+ |
50%+ |
47% |
40%- |
50% |
37%- |
46% |
47% |
49% |
47% |
46% |
43% |
Air
taxis with pilot on board |
36%- |
47%+ |
45% |
43% |
38%- |
47% |
30%- |
44% |
43% |
45% |
47% |
43%+ |
38% |
Autonomous
delivery drones (with no pilot) |
29%- |
47%+ |
44%+ |
41% |
31%- |
40% |
34% |
38% |
38% |
42% |
36% |
38% |
38% |
Autonomous air taxis |
15%- |
27%+ |
31%+ |
23% |
14%- |
19% |
17%- |
24%+ |
21% |
23% |
20% |
22%+ |
17%- |
Air
taxis with a remote pilot |
14%- |
26%+ |
29%+ |
23%+ |
12%- |
20% |
16%- |
23%+ |
16% |
23% |
18% |
21%+ |
16%- |
Table 8. How likely would you be to
personally try the following Advanced Air Mobility technologies if they were
available in the area where you live? Base: All respondents (n= 2,717)
Reading note: Significantly lower
differences are marked with a “-“ sign, while
significantly higher differences are marked with a “+”.
|
Ethnicity |
Education |
Familiarity with AAM |
||||
% Total Likely (Very + somewhat) |
White |
BIPOC |
HS or less |
Trade/ College |
Universtiy |
Familiar |
Not familiar |
Delivery of consumer goods to your home by drones with a remote pilot |
41%- |
57%+ |
42% |
44% |
49%+ |
61%+ |
48%- |
Air taxis with pilot on board |
38%- |
53%+ |
39% |
40% |
46%+ |
42%+ |
23%- |
Autonomous delivery drones (with no pilot) |
34%- |
50%+ |
35% |
35% |
43%+ |
42%+ |
23%- |
Autonomous air taxis |
16%- |
36%+ |
20% |
17% |
26%+ |
68%+ |
55%- |
Air taxis with a remote pilot |
15%- |
35%+ |
20% |
16% |
25%+ |
58%+ |
49% |
When it comes to the feeling of safety for
pedestrians, half of respondents (52%) said they would feel very (17%) or
somewhat safe (35%) if air taxis with a pilot on board would fly above them.
Other AAM technologies surveyed were considered safe by a smaller proportion of
respondents. Four respondents out of ten (41%) consider delivery of goods by
drones with a remote pilot to be very (10%) or somewhat (31%) safe for
pedestrians, a third (33%) consider autonomous delivery drones with no pilot to
be very (8%) or somewhat safe (25%), a quarter (27%) consider air taxis with a
remote pilot to be very (7%) or somewhat (21%), and the same proportion (25%)
consider autonomous air taxis to be very (6%) or somewhat (19%) safe.
The feeling of safety as a pedestrian walking
under a flying air taxi drops by 25 points (from 52% to 27%) if the air taxi is
remotely piloted and by 27 points (from 52% to 25%) if the air taxi is
autonomous compared to when the air taxi has a pilot on board.
The feeling of safety as a pedestrian walking
under a delivery drone drops by 8 points (from 41% to 33%) if the drone is
autonomous compared to when it is remotely piloted.
Autonomous drone delivery, air taxis with a
remote pilot, or autonomous air taxis bring a higher level of discomfort among
respondents. In fact, more than half of respondents say these AAM applications
do not make them feel safe as a pedestrian.
Figure
8: Feeling of safety with Advanced Air Mobility technologies as pedestrians
Q8: As a
pedestrian on the ground, how safe would you feel with the following Advanced
Air Mobility technologies flying above you? Base: All respondents (n= 2,717)
Overall, women, white respondents, and
respondents aged 55 or older are less likely to consider the AAM technologies
as safe for pedestrians. On the other hand, men, respondents aged 18 to 34, and
those who are a part of the BIPOC community, are more likely to consider them
as safe. The following table provides more detailed information on the
significant differences.
Table 9. As a pedestrian on the ground, how
safe would you feel with the following Advanced Air Mobility technologies
flying above you? Base: All respondents (n= 2,717)
Reading note: Significantly lower
differences are marked with a “-” sign, while significantly higher differences
are marked with a “+”.
|
GENDER |
AGE |
Ethnicity |
||||
% Total Safe (Very + somewhat) |
Women |
Men |
18-34 |
35-54 |
55+ |
White |
BIPOC |
Air
taxis with pilot on board |
49%- |
56%+ |
54% |
51% |
53% |
52% |
56%+ |
Delivery
of consumer goods to your home by drones with a remote pilot |
34%- |
48%+ |
45%+ |
41% |
38%- |
38%- |
48%+ |
Autonomous
delivery drones (with no pilot) |
25%- |
41%+ |
39%+ |
34% |
28%- |
30%- |
42%+ |
Air
taxis with a remote pilot |
20%- |
35%+ |
35%+ |
27% |
23%- |
24%- |
38%+ |
Autonomous air taxis |
18%- |
33%+ |
32%+ |
26% |
20%- |
22%- |
36%+ |
One out of four respondents (26%) would be very
(6%) or somewhat (19%) comfortable living next to a vertiport. On the other
hand, six out of ten respondents (60%) would be somewhat (25%) or very (35%)
uncomfortable living next to a vertiport. These results clearly indicate that the majority of respondents would not feel comfortable
living near a vertiport, given their current state of knowledge on the subject.
Respondents who own or fly a drone (55%), those
who have an aviation background (46%), those who are familiar with AAM (46%),
those living in the Atlantic provinces (37%), men (34%), and respondents aged
18 to 34 years old (33%) are more likely to be comfortable with living next to
a vertiport.
Figure 9: Level of comfort with living next to
a vertiport
Q9: How comfortable would you be living next to
a vertiport (Advanced Air Mobility landing and departure area)? Base: All
respondents (n= 2,717)
The statement that received the highest level
of agreement among respondents is positive towards AAM. Indeed, most respondents
(70%) agree (27% strongly and 43% somewhat) that AAM will improve access to
services for people living in remote areas. Other positive statement surveyed
received a lower level of agreement. Around half of respondents (47%) agree
(11% strongly and 36% somewhat) that AAM is the future of transportation and
the same proportion (47%) agree that AAM will contribute to the economic growth
of Canada (11% strongly and 37% somewhat). Forty-five percent (45%) of
respondents agree (12% strongly and 33% somewhat) that they trust the
Government of Canada to ensure that AAM technologies are safe, and forty-four
percent (44%) of respondents agree (10% strongly and 34% somewhat) that AAM
will have a positive impact on the quality of life of Canadians. About the same
proportion (43%) agree (11% strongly and 32% somewhat) with the idea that AAM
will improve access to services in their region, and 40% trust (8% strongly and
32% somewhat) that AAM technologies will be safe. Around a third of respondents
(38%) agree (9% strongly and 29% somewhat) that the advantages of AAM
technologies outweigh their disadvantages, and 31% agree (6% strongly and 25%
somewhat) that they are usually among the first to embrace new technologies.
On the other hand, around half of respondents
agree with some negative statements about AAM. More than one respondent out of
two (52%) agree (20% strongly and 32% somewhat) that AAM technologies will only
benefit rich people, 47% agree (14% strongly and 31% somewhat) that AAM
technologies are too risky.
The results show that there is a lack of
awareness about AAM among respondents. Indeed, the level of "I don't
know" is high for most of the statements evaluated in this study, showing
that many respondents could not clearly state the benefits of AAM.
Figure
10: Level of agreement with statements of AAM
Q10: To
what extent do you agree or disagree with each of the following statements?
Base: All respondents (n= 2,717)
Overall, men, younger respondents (18-34),
those living in an urban area, and those not born in Canada are more likely to
agree with the different statements on AAM technologies. On the other hand,
women, respondents aged 55 or over, and respondents born in Canada are less
likely to agree with the statements about AAM technologies. The following table
provides more detailed information on the significant differences.
Table 10: To what extent do you agree or
disagree with each of the following statements? Base: All respondents (n=
2,717)
Reading note: Significantly lower
differences are marked with a “-“ sign, while
significantly higher differences are marked with a “+”.
|
GENDER |
AGE |
Area |
Born in Canada |
|||||
% Total Agree (Strongly + somewhat) |
Women |
Men |
18-34 |
35-54 |
55+ |
Urban |
Rural |
Yes |
No |
Positive statements |
|||||||||
AAM will
improve access to services for people living in remote areas. |
69% |
71% |
65%- |
66%- |
76%+ |
72%+ |
69% |
70% |
74%+ |
AAM is
the future of transportation. |
43%- |
50%+ |
47% |
45% |
48% |
48%+ |
44% |
45%- |
58%+ |
AAM will
contribute to the economic growth of Canada. |
42%- |
54%+ |
49% |
49% |
45% |
49%+ |
46% |
46%- |
59%+ |
I trust
the Government of Canada ensures that AAM technologies are safe. |
40%- |
51%+ |
47% |
45% |
44% |
47%+ |
40%- |
43%- |
60%+ |
AAM will
have a positive impact on the quality of life of Canadians. |
38%- |
50%+ |
48%+ |
43% |
41%- |
44% |
45% |
42%- |
55%+ |
AAM will
improve access to services in my region. |
39%- |
47%+ |
48%+ |
44% |
39%- |
42% |
50% |
42%- |
53%+ |
I trust that
AAM technologies will be safe. |
33%- |
48%+ |
42% |
40% |
39% |
41% |
39% |
39%- |
51%+ |
The
advantages of AAM technologies outweigh their disadvantages. |
32%- |
44%+ |
42%+ |
37% |
35% |
38% |
36% |
36%- |
49%+ |
I’m usually among the first
to embrace new technologies. |
25%- |
38%+ |
41%+ |
36%+ |
21%- |
33%+ |
27%- |
30%- |
38%+ |
Negative statements |
|||||||||
AAM technologies will
only benefit rich people. |
51% |
54% |
57%+ |
53% |
49%- |
53% |
53% |
53% |
52% |
AAM technologies are
too risky. |
45% |
45% |
49%+ |
44% |
43% |
46%+ |
42% |
45% |
49% |
Respondents who have heard of AAM before, those
who think that AAM development is good for Canada, and those who are familiar with
AAM are more likely to agree with the different statements on AAM when compared
with respondents who have never heard of AAM, those who think that AAM
development is bad for Canada, and those who are not familiar with the concept.
Table 11. To what extent do you agree or
disagree with each of the following statements? Base: All respondents (n=
2,717)
Reading note: Significantly lower
differences are marked with a “-” sign, while significantly higher differences
are marked with a “+”.
|
Heard of AAM |
Development of AAM |
Familiarity with AAM |
|||
% Total Agree (Strongly + somewhat) |
Yes |
No |
Good |
Bad |
Familiar |
Unfamiliar |
Positive statements |
||||||
AAM will
improve access to services for people living in remote areas. |
80%+ |
67%- |
84%+ |
49%- |
78% |
83% |
AAM is
the future of transportation. |
61%+ |
43%- |
67%+ |
19%- |
64% |
59% |
AAM will
contribute to the economic growth of Canada. |
62%+ |
43%- |
69%+ |
18%- |
67%+ |
58% |
I trust the
Government of Canada ensures that AAM technologies are safe. |
55%+ |
43%- |
62%+ |
18%- |
60%+ |
49%- |
AAM will
have a positive impact on the quality of life of Canadians. |
57%+ |
40%- |
65%+ |
14%- |
64%+ |
50%- |
AAM will
improve access to services in my region. |
55%+ |
40%- |
63%+ |
16%- |
61%+ |
50%- |
I trust
that AAM technologies will be safe. |
55%+ |
36%- |
59%+ |
12%- |
60%+ |
49%- |
The
advantages of AAM technologies outweigh their disadvantages. |
53%+ |
33%- |
58%+ |
13%- |
59%+ |
48%- |
I’m usually among the first
to embrace new technologies. |
44%+ |
28%- |
42%+ |
21%- |
52%+ |
35%- |
Negative statements |
||||||
AAM technologies will
only benefit rich people. |
59%+ |
50%- |
54% |
67%+ |
59% |
59% |
AAM technologies are
too risky. |
48% |
44% |
42%- |
76%+ |
54%+ |
43%- |
Six respondents out of ten (63%) have a
conditional stance, indicating that their support for AAM technology depends on
specific circumstances, such as application, operating environment, costs,
benefits, risks, or aircraft characteristics. A small proportion of
respondents, 9%, oppose using AAM technology in all circumstances, which
includes considerations of application, operating environment, costs, benefits,
risks, or aircraft characteristics. The same proportion (9%) support using AAM
technology in all circumstances, irrespective of the same factors. Overall,
three-quarters (73%) of respondents completely or conditionally support AAM
technology. It should be noted that nearly one in five respondents (17%) cannot
give an answer regarding their attitude towards AAM.
Respondents who are not familiar with the
concept of AAM (79%), those aged 55 and over (73%), respondents who have heard
of AAM before the survey (71%), and those with a university degree (68%) are
more likely to support AAM technology depending on the circumstances.
Respondents who are familiar with the concept
of AAM (21%), those aged 18 to 34 years old (18%), men (13%), respondents
living in urban areas (11%), those who are a part of the BIPOC community (18%),
especially South Asians (32%), and respondents who have heard of AAM (16%) are
more likely to support AAM technologies in all circumstances.
Respondents who think the development of AAM
has a bad impact on Canada (29%) and those living in Quebec (13%) are more
likely to be opposed to AAM in all circumstances.
Figure
11: Attitude towards Advanced Air Mobility technology
Q11: Which
option best represents your attitude towards Advanced Air Mobility technology?
Base: All respondents (n= 2,717)
Faster emergency response to disasters (60%),
faster medical services (53%), and better connectivity to remote areas (46%)
are the top three perceived benefits by respondents. Other benefits, such as
reduced traffic congestion (23%), faster delivery time (21%), faster travel
time (16%), better environmental sustainability (10%), and better safety and
reliability of the transportation system (6%), were selected in a smaller
proportion.
A small proportion of respondents (4%) think
AAM have no benefits. Respondents who think that the development of AAM is bad
for Canada (18%) and those who have a low trust in the government to handle
risks associated with AAM (10%) are more likely to see no benefits in the use
of AAM.
Figure 12: Perceived benefits of AAM
Q12:
What are the top 3 key benefits that you believe Advanced Air Mobility could
bring? *Multiple answer allowed (Maximum of three). Base: All respondents (n=
2,717)
Safety or crashing concerns (54%), security
threats (43%), and privacy concerns (37%) are the top concerns of respondents
with AAM. It is followed closely by affordability (32%), noise pollution (28%),
and impact on the environment (27%). Other concerns, such as job losses (19%)
and locations of landing spots (17%), were mentioned to a lesser extent. A vast
majority of respondents expressed concerns about AAM. Only one out of ten
respondents said they had no concerns (2%), didn't know (7%), or preferred not
to answer (1%).
Some significant differences can be noted,
notably respondents aged 18 to 34 years old who are more likely to mention the
impact on the environment (33%), while respondents aged 55 and over are more
likely to mention safety concerns (61%) and security threats (49%). Respondents
living in Quebec are more likely to be concerned with noise pollution (37%),
respondents living in the Atlantic provinces are more likely to be concerned
with privacy concerns (46%), and respondents living in British Columbia are more
likely to be concerned with safety concerns (62%). Respondents living in rural
areas are more likely to be concerned with security threats (49%) and privacy
concerns (43%). Finally, respondents who are unfamiliar with AAM are more
likely than respondents who are familiar with AAM to mention safety concerns
(63% vs 50% among respondents who are familiar with the concept) and security
threats (51% vs 40% among respondents who are familiar with the concept).
Figure 13: top concerns with AAM
Q13:
What are the top 3 key concerns you have with regards to Advanced Air Mobility?
*Multiple answer allowed (Maximum of three). Base: All respondents (n= 2,717)
After exposure to information about AAM, half
of respondents think that the development of AAM is good, with 10% saying very
good and 43% saying good. On the other hand, fewer than one respondent out of
five (16%) now think that the development of AAM is bad for Canada, with 12%
thinking it is bad and 4% thinking it is very bad, and about a third of
respondents (30%) don’t know. The same question was asked before exposure to
the information (see Q2), and results after exposure are similar
to the ones before exposure to information about AAM. Before exposure,
52% of respondents thought that the development of AAM was good for Canada,
with 13% saying very good and 40% saying good, and 9% thought it was bad, with
6% saying it was bad and 3% thinking it was very bad. After being exposed to
the information about AAM, significantly more respondents now think the
development of that type of technology is bad for Canada (16% now vs 9%), and
significantly fewer are now unable to give an answer to the question (30% now
vs 38%). As the proportion of respondents who believe that the development of
AAM is good for Canada has remained the same, it can be inferred that people
who were undecided before being exposed to information have now voiced their
opinion and judged that the development of AAM is bad for Canada. As a
following question (Q14B) will demonstrate, safety concerns are the main reason
mentioned to explain respondents' negative opinion after being exposed to
information on AAM. During the survey, respondents were exposed to various
possible applications for AAM through statements that could be either positive
or negative. This information seems to have had an impact on undecided
respondents, making them doubt the safety of AAM development in Canada.
Figure
14: Opinion of AAM after exposure to information
Q14: Now
that you know more about Advanced Air Mobility, do you think that the
development of Advanced Air Mobility is good or bad for Canada? Base:
All respondents (n= 2,717)
Among respondents who have a positive opinion
of the development of AAM in Canada, the main reasons to explain their view are
that it is the future of transportation, new and advanced technology (18%),
that it will improve accessibility to remote areas (15%), that it will improve
emergency response times and save life (14%) and that it will enhance transport
efficiency (10%). Other reasons were mentioned by respondents in lesser
proportions (less than 10%), such as traffic reduction, improved delivery speed
and efficiency, improved access to healthcare services, etc.
Table
12: Reasons for positive opinion of development of AAM in Canada
Reasons |
Total |
Base (Those who have a positive opinion
of AAM) |
n=1,447 |
The future of transportation / new technology /
advanced technology |
18% |
Improved accessibility to remote areas |
15% |
Improved / faster emergency response times / saving
lives |
14% |
Enhanced transportation efficiency (faster, easier, etc.) |
10% |
Traffic reduction / reduces traffic congestion |
9% |
Improved delivery speed and efficiency |
9% |
Improved access to health care services / delivering
medical supplies |
7% |
Improved services/access to services in remote areas |
7% |
It's good / I like it (unspecified) |
7% |
Improved quality of life in remote areas /
helpful/beneficial to remote communities |
7% |
Economic benefits / good for the economy |
6% |
Environmentally friendly / better for the
environment |
5% |
Overall improvement in efficiency (cost, time, etc.) |
5% |
Improved firefighting capabilities / Forest fire
management and prevention |
3% |
Improved search and rescue capabilities |
3% |
Job creation |
2% |
Improved disaster response and relief |
2% |
Safety / security (road safety, national security,
etc.) |
2% |
Other |
2% |
No reason |
1% |
I don't know / refusal |
9% |
Q14A: Can you please explain why you
think that the development of Advanced Air Mobility is good for Canada?
Spontaneous answers.
Among participants expressing negative
perceptions towards the advancement of AAM in Canada, the main explanation for
their stance is apprehensions related to safety concerns and the feeling that
it is unsafe and dangerous (32%). It is followed by privacy concerns (15%), job
losses (15%), and environmental concerns (14%). Respondents mentioned other
reasons in lesser proportions (less than 10%), such as it will only benefit the
wealthy, noise concerns, criminal activity, etc.
Table
13: Reasons for negative opinion of development of AAM in Canada
Reasons |
Total |
Base (Those who have a negative opinion
of AAM) |
n=440 |
Safety concerns / unsafe / dangerous |
32% |
Privacy concerns |
15% |
Job losses |
15% |
Environmental concerns / pollution |
14% |
It will only benefit
the wealthy / no benefits for regular people |
8% |
Noise concerns / noise pollution |
7% |
Criminal activity /
abuse / vulnerable to hacking |
7% |
Air traffic /
congested air space |
6% |
It needs more testing
/ too many unknown variables |
6% |
It's not needed / unnecessary |
5% |
Costs / too expensive |
5% |
Distrust in governmental authorities |
4% |
It's bad / I don't
like it (unspecified) |
2% |
Other |
7% |
No reason |
3% |
I don't know / refusal |
13% |
Q14B: Can you please explain why you
think that the development of Advanced Air Mobility is bad for Canada?
A third of respondents (31%) have a low trust
in the government of Canada to handle the implementation of AAM technology,
meaning they gave a score of 1 or 2 on a scale of 1 to 5. About the same
proportion (34%) have a high trust in the government of Canada, meaning they
gave a score of 4 or 5. A quarter of respondents gave a more neutral rating of
three out of five (27%).
Respondents who think that the development of
AAM is a good thing for Canada after being exposed to information on the
concept (52%), those who are familiar with AAM (51%), those who were not born
in Canada (47%), those who are a part of the BIPOC community (45%), especially
South Asians (57%), Latin American (51%), and Chinese respondents (50%) as well
as men (39%) are more likely to have a high trust in the government.
On the other hand, respondents who think that
the development of AAM is a bad thing for Canada after being exposed to
information on the concept (68%), Indigenous respondents (44%), those living in
rural areas (43%), Albertans (38%), and respondents aged 55 or older (36%) are
more likely to have low trust in the government.
Figure
15: Trust in the Government of Canada to handle AAM implementation
Q15: To
what extent do you trust the Government of Canada to handle the risks and adopt
regulations needed to manage Advanced Air Mobility (including safety, noise
control, environmental protection, security, cybersecurity, etc.)? Please use a
scale from 1 to 5 where 1 means you don’t trust the Government of Canada at all
and 5 that you trust them completely. Base: All respondents (n= 2,717)
AAM tends to raise a great deal of interest
among respondents. Six respondents out of ten (60%) would be interested in
being informed on matters and issues related to AAM, with 16% being very
interested and 44% being somewhat interested. On the other hand, a third (33%)
would not be interested in being informed about AAM, with 21% being not really
interested and 12% being not interested at all.
Respondents who are familiar with the concept
of AAM (82%), those who think that the development of AAM is good for Canada
after being exposed to information on the matter (78%), those who were not born
in Canada (70%), those who are a part of the BIPOC community (66%), especially
South Asians (73%), and Arabs (77%), as well as men (64%), and Ontarians (64%)
are more likely to be interested in being informed about AAM.
On the other hand, respondents who think that
the development of AAM is bad for Canada after being exposed to information on
the matter (56%), those living in Quebec (44%), and women (37%) are more likely
not to be interested in being informed on AAM.
Figure
16: Interest in being informed on matters and issues related to AAM
Q16: How
interested would you be in being informed on matters and issues related to
Advanced Air Mobility? Base: All respondents (n= 2,717)
The main source of information that respondents access when looking for information regarding
AAM in Canada is social media platforms (23%), followed by advertising
campaigns on TV (15%) and radio (13%). About a third of respondents (30%) do
not access any sources to get information regarding AAM in Canada.
Respondents aged 18 to 34 years old are more
likely to access sources online like social media platforms (32%), online ads
on specialty websites (13%), collaboration with YouTubers or influencers (10%),
or advertising on specialized online retailers’ websites (10%), while
respondents aged 55 or older are more likely to look for advertising campaigns
on TV (18%).
Figure
17: Preferred sources when searching information regarding AAM in Canada
Q17:
What sources do you access when searching for information regarding AAM in
Canada? *Multiple answer allowed (Maximum of three). Base: All respondents (n=
2,717)
Six respondents out of ten (58%) have positive
feelings towards AAM, notably curiosity (41%), optimism (24%), excitement (14%)
and confidence (8%). Half of the respondents (52%) have negative feelings
towards AAM, notably skepticism (36%), suspicion (22%), fear (13%) and alarm
(11%).
Respondents who think that the development of
AAM is good for Canada after being exposed to information on the matter (84%),
those who have heard of AAM before (70%), who are a part of the BIPOC community
(68%), especially Chinese (72%) respondents and South Asians (76%), those with
a university degree (64%), men (63%) are more likely to have positive feelings
towards AAM. On the other hand, respondents who think that the development of
AAM is bad for Canada after being exposed to information on the matter (92%),
women (57%), and respondents aged 18 to 34 (57%) are more likely to use
negative adjectives when describing how they feel about AAM.
It is important to note that some respondents
gave both positive and negative adjectives while answering the survey. Among
those who chose positive adjectives, 36% also chose negative adjectives, with
skepticism being the most common one at 26%. On the other hand, among
respondents who chose negative adjectives, 39% also chose at least one positive
adjective, with curiosity being the most common at 32%.
Overall,
the data suggest that respondents from the BIPOC community tend to have a more
positive attitude and a greater openness to AAM. In fact, they are more likely
to describe AAM using positive adjectives, are more likely to be willing to try
AAM applications, to feel safe as pedestrians while AAM are flying above them,
are more likely to support the use of AAM in all circumstances, and they are
more inclined to want to be informed about AAMs. When examining the
socio-demographic profile of respondents from the BIPOC community, it is
observed that 42% are aged 18-34, 31% live in urban areas, and 33% have a
university degree. They are also more inclined to operate drones whether for
recreational or professional purposes. These aspects likely influence their
perceptions, leading them to view AAM favourably.
Figure 18: Feelings towards AAM
Q18:
Among the following adjectives, which ones best describe how you feel when
thinking about Advanced Air Mobility? *Multiple answer allowed. Base: All
respondents (n= 2,717)
Eight respondents out of ten (78%) agree with
the statement: I trust that aviation in general is safe, with a quarter
(22%) saying they totally agree and more than half (57%) saying they somewhat
agree. One respondent out of ten (12%) disagrees with the statement, with 9%
saying they somewhat disagree and 3% saying they totally disagree.
Respondents who think that the development of
AAM is good for Canada after being exposed to information on the matter (92%),
those who use positive adjectives to describe AAM (89%), those aged 55 or older
(85%), those with a university degree (85%), those living in Quebec (83%), and
men (82%) are all likely to trust that aviation in general is safe. On the
other hand, respondents who think that the development of AAM is bad for Canada
after being exposed to information on the matter (32%), those who are opposed
to AAM technology (32%), and those who are a part of the BIPOC community (16%),
especially Indigenous respondents (19%) are more likely to disagree with the
statement that aviation in general is safe.
Figure 19: Trust in aviation
Q19: To
what extent do you agree or disagree with the following statement: I trust that
aviation in general is safe? Base: All respondents (n= 2,717)
Half of respondents (49%) reported traveling by
plane less than once a year. Around a third (30%) of respondents reported
traveling once or twice a year, and a lesser proportion mentioned traveling
three to four times a year (10%), five to ten times a year (5%), or more than
ten times a year (1%).
Respondents
aged 18 to 34 (14%), those with an annual income of $150,000 and above (13%),
and those who are a part of the BIPOC community (11%) are more likely to travel
by plane five times or more per year.
Figure
20: Frequency of travel by airplane
TRAVEL: In a typical year, how often
do you travel by airplane for personal or business reasons? Please consider a
typical year excluding the years where air travel was impacted by the pandemic.
Base: All respondents (n= 2,717)
Overall, 91% of respondents say they
order goods delivered to their home, while 7% say they never do so. One
respondent out of ten (10%) says they order goods delivered to their home once
a week or more. Around a quarter of respondents (28%) say they order goods a
few times per month, but less than once a week. One-fifth of respondents (17%)
say they order goods once a month, a quarter (28%) mentioned doing it several
times per year but less than once a month, and 8% do so once a year or
less.
Respondents who have an annual
income of $150,000 or above (97%), those living in Quebec (95%), those who have
children in their household (95%), respondents who are not born in Canada
(95%), those aged 18 to 34 years old (93%), and those who are living in an
urban area (93%) are more likely to order goods that get delivered to their
home.
Figure
21: Frequency of ordering goods that get delivered home
ORDER: How often do you
personally order goods that get delivered to your home? Base: All
respondents (n= 2,717)
Overall, 57% of
respondents say they take a taxi or an on-demand transportation service, while
41% say they never do so. A small proportion of respondents (2%) say they take
a taxi or an on-demand transportation service once a week or more, 7% say they
do so a few times per month, but less than once a week, and 6% say they do so
once a month. One-fifth of respondents (17%) say they take a taxi or on-demand
transportation services several times per year, but less than once a month, and
a quarter of respondents (25%) say they do so once a year or less.
Respondents aged 18 to
34 years old (74%), 35 to 54 years old (62%), Albertans (69%), Ontarians (62%),
and respondents living in an urban area (68%) are more likely to take a taxi or
an on-demand transportation service. On the other hand, respondents living in
rural areas (62%) are more likely to have never taken a taxi or an on-demand
transportation services.
Figure
22: Frequency of taking a taxi or an on-demand transportation service
TAXI: How often do you
take a taxi or an on-demand transportation services (e.g., Uber, Lyft, etc.)? Base:
All respondents (n= 2,717)
Nine respondents out of
ten (90%) say they neither own nor operate a drone, while 8% say they do. Among
respondents who own or fly a drone, 1% do it professionally, 6% recreationally,
and 2% do it both professionally and recreationally.
Respondents who are
comfortable living near a vertiport (18%), those aged 18 to 34 years old (17%),
those who are a part of the BIPOC community (16%), and those who have children
in their household (15%) are more likely to own or fly a drone.
Figure 23: Usage of drones
DRONE: Do you own and/or
fly a drone? Base: All respondents (n= 2,717)
A vast majority of respondents (93%)
do not have a background in traditional or crewed aviation, while a small
proportion (4%) say they do have a background in aviation.
Figure 24: Background in aviation
AVIATION: Do you have a background
in traditional or crewed aviation (ex: flying lessons, pilot license, or
anything related)? Base: All respondents (n= 2,717)
The qualitative study included four focus group
sessions with both French-speaking and English-speaking Canadians to discuss
Advanced Air Mobility (AAM). These sessions were held online, allowing
participants from across Canada to join. Participants were selected based on
their attitudes towards AAM—positive, neutral, or negative—and divided into
groups accordingly. Those who viewed AAM development as "Very good,"
"Good," or were unsure, they were placed in either group 1 (French
speakers) or group 3 (English speakers). Through this report, these respondents
are identified as “proponents”. Those who viewed AAM as "Bad" or
"Very bad" were allocated to group 2 (French speakers) or group 4
(English speakers). These respondents are identified as "opponents,".
Participants represented a broad cross-section of the Canadian population,
including diverse ages, genders, incomes, education levels, and urban or rural
residences.
When participants were asked about
AAM, many thought about drones, especially those used for package delivery.
Some mentioned drones in restaurants and other service sectors. One proponent
to AAM said “When I think of AAM, I think about drones. I also think about
deliveries of all kinds! For example, I heard about a pizzeria that had a drone
to deliver their products!”.
Participants with positive or
neutral views (proponents) on AAM are excited about the improvements this
technology can bring to society. They believe AAM could significantly change
how we respond to emergencies, and manage deliveries.
However, even with this optimism, there was a strong sense of caution about
integrating AAM into our daily lives. Many participants stressed the importance
of carefully introducing AAM technology, making sure it fits well with existing
systems and society. They pointed out potential issues that need careful
consideration to avoid further problems. For example, one of the participants
argued: “I think it (AAM) would be really convenient if this technology
becomes a reality, I’m just concerned about our weather, theses drones need to
be adapted to our extreme weather”. (Proponent participant).
Participants with negative views on
AAM were more skeptical about the implementation of this technology. They
raised concerns about the need for more regulations around safety and privacy,
worries about noise, the risk of job losses, and the demand for the technology
to be safe, reliable, and not harmful to the environment. They questioned
whether moving forward with AAM was a good idea given these unresolved issues.
One opposing (to AAM) participant argued: "This technology could
eventually be beneficial for society, but my biggest concern is regulations and
safety. Living without regulations or assurances of safety with this technology
could be really dangerous for us."
Overall, the feedback on AAM
presented a landscape filled with anticipation and caution. It suggests a
future where integrating AAM into society will need
careful consideration of its benefits and challenges.
During the second part of the discussion,
participants from both opposing and supporting groups were invited to share
their general opinions on AAM. Participants were shown the definition presented
below before sharing their opinions.
Advanced Air Mobility is a broad
operational concept that refers to a variety of new and emerging ways to move
people, goods and services by air. It describes an
emerging future state for the aviation ecosystem and is often grouped into
three categories: Urban Air Mobility, which refers to carrying people or
goods by air within cities, such as by “air taxi” or drone delivery; Regional
Air Mobility, which carries people and goods to rural and remote communities;
and Remotely Piloted Aircraft Systems, or drones. |
Among proponents
Proponent participants were
generally optimistic, viewing AAM as a significant advancement in
transportation, especially for emergency medical services and remote areas.
Their support was based on the potential societal benefits AAM could bring. To
form a more comprehensive opinion and understanding of AAM technology, these
participants emphasized the importance of transparency. They emphasized the
importance of grasping safety protocols, becoming informed about Transport
Canada's initiatives for environmental sustainability, and gain clarity on how
regulatory frameworks would be implemented.
One proponent to AAM stated: "I
believe this technology is positive and it will help us in the future! But, as
others have mentioned, I do have concerns about how we are going to operate all
these different levels of vehicles […]. Safety is a big concern."
When asked about rural
implementation, this group favoured AAM for its potential to address
accessibility issues in rural areas. This perspective is rooted in the belief
that AAM can bridge transportation gaps in less accessible areas, supporting
community development and ensuring equitable benefits from technology.
Additionally, using this technology in a rural setting is viewed as an
advantageous way to test the technology in a simpler regulatory and safe
environment compared to urban areas, offering insights into its practical
application and effectiveness.
Among opponents
Participants expressing negative
views towards Advanced Air Mobility (AAM), issues related to safety, privacy,
and environmental impacts emerge as primary concerns. These individuals also
hold the perspective that efforts should be concentrated on enhancing existing
technologies instead of embracing new ones such as AAM, which, in their
opinion, are not yet prepared for widespread adoption. These participants
believe our current transportation systems need major fixes, and we should deal
with those issues first. One of the participants stated: “Visual and noise
pollution are major concerns regarding this, and I don't understand why there's
a push for it. So, we're just adding another layer of pollution to our
environment. We already have other problems, let’s focus on them”. (Opposed
participant).
Most participants in this group
argue that if this technology is ever to be used, it must first be backed by
improved safety features, stricter regulations, and more robust privacy
protections. They concede that beginning with AAM in rural areas might be
acceptable due to the lower risks, but some remain unconvinced. They continue
to question whether AAM is truly the optimal solution for our transportation
challenges.
Participants were shown five different technologies:
Medical/Healthcare Aviation, Aerial Firefighting Technology, Drone Delivery,
Regional Air Mobility, and Urban Passenger-Carrying. The goal was to gather
their initial impressions, thoughts, and overall stance on these technologies.
Participants from all groups (proponents and
opponents) generally view Medical/Healthcare Aviation positively, recognizing
its potential to significantly enhance emergency response and healthcare
delivery, particularly to remote or inaccessible areas. The speed and
efficiency with which medical supplies and assistance can be dispatched were
seen as major benefits for these participants, potentially saving lives by
reducing response times in critical situations. Some participants stated:
·
“In this sort of health situation
(emergencies), time is one of the most crucial factors. So, if this can reduce
the time needed to deliver medical supplies or personnel to someone in need,
then that's a definite positive” (Proponent of AAM technology)
·
“Organ donation is very important.
You don't want such things to go to waste. So, if it enables timely delivery to
someone in need when it otherwise couldn't, then I think it's very important”. (Opponent to AAM technology).
However, alongside this optimism, there are
pragmatic concerns about the feasibility of widespread implementation, mostly
from participants opposed to AAM. Questions about the cost-effectiveness of
such technology compared to existing healthcare infrastructure investments were
raised, along with doubts regarding operational reliability under adverse
conditions, such as bad weather or during emergencies. Skepticism also exists,
mostly among groups with a negative view of AAM, about the over-reliance on technology
for critical healthcare functions, highlighting the need for balanced
integration with traditional healthcare systems.
Along the discussions, the prospect of remotely
controlled or fully autonomous medical drones introduces a blend of
anticipation and apprehension among participants. The potential for quicker
delivery times and enhanced efficiency is acknowledged mostly among proponents
of AAM but tempered by significant safety and reliability concerns. Trust in
the technology's fail-safes, the adequacy of remote-control mechanisms, and the
implications of operational errors were central to the discussion: “What if
something comes up? Let’s say an emergency, how fast would we be able to
correct the situation if we are far away? It's concerning considering we are
talking about people’s health” (opponent to AAM technology). Many
participants (from all groups) advocate for stringent regulatory standards,
thorough testing, and robust oversight mechanisms to ensure these systems can
be safely integrated into healthcare logistics.
For fully autonomous drones, the excitement
about their efficiency and the possibility of further reducing delivery times
is matched by caution over the absence of human oversight. Many participants
opposed to AAM have emphasized that human involvement is always necessary.
Concerns focus on the drones' ability to navigate complex scenarios and make
critical decisions without direct human intervention. The consensus suggests
that the success of autonomous medical drones will heavily depend on the
sophistication and reliability of the technology, necessitating advanced safety
features, comprehensive monitoring capabilities, and clear guidelines for
operation and emergency interventions.
The application of firefighting aviation,
particularly when discussing advanced technologies like drones or autonomous
systems for aerial firefighting was recognized among most participants for its
potential to revolutionize firefighting efforts, providing rapid response
capabilities, and accessing hard-to-reach areas during wildfires or other fire
emergencies. The ability to deploy firefighting resources quickly and
accurately, without risking human lives in dangerous conditions, is seen as a
significant advancement. Many participants appreciate the agility and precision
that drones, and autonomous aircraft could bring to firefighting operations.
These technologies could enhance the efficiency of water or retardant drops,
monitor fire progress in real-time, and gather critical data to inform
firefighting strategies—all while keeping pilots and ground crews at a safer
distance from the blaze.
The participants highlighted this:
One proponent of AAM technology said: “I
believe utilizing drones for firefighting in densely forested areas is a
brilliant idea. Many of these areas are hard to access, making ground efforts
to combat fires extremely challenging. I have friends who are firefighters, and
they've shared how difficult it is to reach these locations or to effectively
surround and combat the fires. Deploying drones would allow us to attack the
fire from various angles and strategies, potentially making a significant
difference in firefighting efforts”.
One opponent of AAM technology said: “Being
evacuated from my home for the first time was, of course, very unsettling. So,
I do believe that in such applications, there could be a significant benefit
(to adapt this technology), considering that current aircraft might have
limitations that could be overcome in other ways. And knowing that many people
lost their homes, it makes me think about it differently”.
However, the reliance on such technology also
raises several concerns, mostly among participants opposed to AAM. There were
questions about the operational reliability of drones and autonomous systems in
diverse and challenging environmental conditions, including strong winds,
smoke, and high temperatures. Skepticism exists regarding the ability of these
systems to perform complex firefighting tasks that traditionally rely on the
expertise and judgment of human pilots and crews. One participant expressed concerns
about environmental challenges: "Many things can go wrong with
it. You don't know what's happening in a fire, there's a lot of wildlife,
there's a lot of birds and other problems that we don’t know
"(opponent to AAM technology).
The potential for technological failures and
communication disruptions are additional points of apprehension. Some
participants stress the importance of developing robust, fail-safe mechanisms
and ensuring that these technologies are complemented by, rather than
completely replacing, human expertise in firefighting efforts.
With regards to autonomous firefighting drones,
the idea of operating without direct human control is both intriguing and
worrisome. While the efficiency and safety benefits are clear among most
participants, there's concern about the systems' decision-making capabilities
in unpredictable scenarios. According to participants, the success of such
technologies, would hinge on advanced artificial intelligence capable of making
critical decisions, as well as rigorous testing and validation under real-world
conditions to build trust and reliability.
Participants, mostly proponents of AAM,
recognize the potential of drones to streamline delivery processes, offering
faster, more efficient, and potentially environmentally friendly alternatives
to traditional delivery methods. The ability to bypass traffic congestion and
deliver goods directly to consumers' doorsteps or business to business,
especially in remote or hard-to-access areas, is seen as a major advantage. One
proponent of AAM said: “Utilizing drones for deliveries could lead to
significant fuel savings, compared to the current use of trucks that consume a
lot of fuel and contribute to pollution. If the drones are operated by
batteries, it could be more efficient regarding fuel consumption than the
trucks and trains currently used for deliveries”.
Yet, alongside these optimistic views, there
are substantial concerns regarding privacy, safety, and security, mostly among
participants opposed to AAM. The prospect of drones constantly flying overhead,
potentially equipped with cameras or other sensing equipment, raises privacy
issues that have yet to be fully addressed. Safety concerns also loom large,
with questions about drones' reliability, their ability to navigate complex
urban landscapes without incident, and the risk of accidents or collisions.
Other security concerns were raised by groups
opposed to AAM technology, particularly the risk of theft or tampering with
drone-delivered packages. This has sparked discussions on the need for secure
delivery mechanisms and robust authentication processes among these
participants. Additionally, the noise pollution potentially generated by fleets
of delivery drones adds another layer to the environmental considerations that
participants said must be addressed". One participant opposed to AAM said:
“There’s the potential for numerous drones to be in the air, raising
questions about how these drones are monitored and managed. How would this work
with drones, especially with many possibly flying overhead?”
For fully autonomous drone delivery systems,
the enthusiasm is tempered by a critical look at the technology's readiness to
handle the nuances of real-world delivery tasks without human oversight. Trust
in the technology's decision-making capabilities, especially in unpredictable
or emergency scenarios, and the ability to ensure accountability in case of
failures or loses, are pivotal factors influencing acceptance. It should be
noted that these questions are mostly raised by opponents of AAM.
Regional Air Mobility (RAM) was generally well perceived
by proponents of AAM. As for opponents of AAM, some thought it was a good idea
but raised numerous security and implementation questions.
Enthusiasm for RAM, mostly but not only among
participants supporting AAM, stems from its potential to offer quick, direct
connections between rural areas, potentially transforming the connectivity
landscape by making remote locations more accessible. Those who thought RAM was
a good idea, among all groups, highlighted the adoption of electric or hybrid
propulsion technologies as a key advantage, poised to reduce greenhouse gas
emissions and decrease reliance on fossil fuels, aligning with broader environmental
sustainability goals: “I agree with the regional transportation of people and goods in the
rural area. The use of this transportation could help with the reduction of the
fossil fuels”
(Opponent to AAM technology).
However, alongside the optimism are critical
considerations regarding the implementation and integration of RAM into
existing transportation ecosystems: “We already have other transportation
means; I wonder how it's going to work and how they would adapt it (the
technology) to our current infrastructures?” (Opponent to AAM technology).
Infrastructure development presents a
significant challenge, especially among participants from rural areas,
requiring substantial investment in vertiports, maintenance facilities, and
charging or refuelling stations. Concerns about such infrastructure, its
environmental impact, and integration within local communities seem problematic
for some participants, mostly those who are opposed to AAM technology and among
people living in rural areas.
The economic feasibility of RAM, including
service costs and affordability for the average consumer, was questioned by
many participants as well. There was a discussion on the potential of RAM to
worsen social inequalities if access is limited by high costs. Participants
(mainly opponents but also some proponents), argued that if this mode of
transportation proves to be as costly as existing alternatives, then it does
not merit further consideration.
The technological readiness of autonomous or
semi-autonomous flight systems, critical for maximizing the efficiency and
safety of RAM, also generates debate among all participants. While the
automation of flight operations could reduce operational costs, it introduces
complex questions about accountability, cybersecurity, and public trust.
Opponents of AAM technology argued that when it comes to human transport, a
pilot is necessary: “I just don't trust it. Maybe we haven't seen enough
positive examples, as the news often highlights accidents with driverless cars,
like driving into lakes. We don't hear about the successes. Perhaps when
technology has proven itself more, but for now, there's no way I'm putting
myself in that situation (with no pilot). I have no confidence in it,
especially in the air. Being on land is one thing, but flying adds another
layer of concern” (Opponent to AAM technology).
Urban Passenger-Carrying technology is
seen as a potential advancement for urban travel among proponents of AAM
technology, offering a more efficient, environmentally friendly alternative to
traditional transportation.
These participants are enthusiastic about the
possibilities that Urban Passenger-Carrying Aviation could unlock, such as
significantly reducing travel times, alleviating congestion on roads, and
providing a novel solution to bridge gaps in existing transportation networks.
The prospect of electric or hybrid propulsion systems in these vehicles not
only promises to cut down on greenhouse gas emissions but also to operate more
quietly than conventional aircraft, addressing noise pollution concerns. One proponent
participant said: “Yes, I live just outside of Toronto. So, there are many
options for getting to the airport that are fast and inexpensive. However,
that’s in Toronto, I can't use it because I live outside the city, which
doesn't help me. If there was a way to be picked up outside of Toronto and
taken to the airport, that would be great”.
However, this optimism is balanced by
significant apprehensions regarding the viability, safety, and infrastructure
requirements of such a system, mostly in rural areas. These questions were
raised mostly by opponents to AAM technology: “Accidents are a concern,
especially when implementing this in an urban scenario where there are more
people, buildings, cars, and children. It raises the question: is it worth it?
In large metropolitan cities like Toronto or Vancouver, the situation is different
due to higher risks”.
Safety remains the main concern, with questions
about the reliability of new aircraft technologies, the readiness of regulatory
frameworks to ensure safe operations, and the ability of emergency services to
respond to incidents involving these new types of vehicles.
The infrastructure needed to support Urban
Passenger-Carrying Aviation, such as vertiports and charging or refuelling
stations, represents a considerable investment and logistical challenge among
many participants. There's uncertainty about who will bear these costs and how
such infrastructure will integrate with existing urban landscapes.
For systems proposing autonomous operations or
limited pilot oversight, participants exhibit both curiosity regarding the
potential for increased efficiency and concerns about ceding full control to
machines. Some participants argued that they would not trust the transportation
if it was not controlled by a human.
To
understand participants' sentiments and their feelings towards living near a
vertiport, the question below was posed to them:
P2: How comfortable would you be
living next to a vertiport? |
In general participants across all groups
expressed discomfort with the idea of living near a vertiport. They highlighted
concerns about noise pollution, privacy, safety risks, and the logistics and
costs of implementing such infrastructure. Concerns were higher among
participants living in big cities; they argued that adding vertiports and AAM
technology to the city could make cities more polluted than they already are.
Participants in rural areas were less uncomfortable, but not completely in
agreement, arguing that these vertiports could be placed in locations like
large parking lots or places further away from their homes.
One opponent to AAM technology said: "Privacy
intrusion? Absolutely. I live in Montreal. There's going to be constant air
traffic. Also, repairs, they must conduct maintenance. It's going to bring
noise. Hovering above my building, it's going to be over my head. I don't want
this in the city center because I imagine, at the very least, it must be
elevated, so it has to be on a downtown building. I
don't want this as visual pollution and I didn't choose to live next to a
vertiport."
One proponent to AAM technology said: "The
noise concerns, the world is already noisy in our cities, why add vertiports
and make things worse?"
A recurring rationale for participants'
discomfort was the belief that instead of introducing new transport
infrastructure, efforts should focus on enhancing existing transport systems.
This approach would improve cities without adding new concerns. This argument
was primarily voiced by groups opposed to AAM technology.
Finally, participants who felt comfortable
living next to a vertiport argued that if it is well implemented, with the
right regulatory framework, it could work and benefit society (enhanced
connectivity and access innovative transport solutions).
The prevailing attitude towards AAM technology
among many participants, especially among proponents of AAM, is characterized
by optimism and enthusiasm, reflecting the perceived capacity of AAM to improve
transportation and augment critical services, including medical and emergency
services like firefighting. However, there are significant concerns regarding
safety, regulations, and the impacts on the environment, infrastructure, and
people's privacy, with these concerns being more pronounced among opponents of
AAM. Moreover, when discussing the different AAM technologies, these opposing
participants also mentioned that they did not feel comfortable without a pilot.
This indicates that even if there is optimism among the participants, there is
still some reluctance.
Feelings of optimism were notably fueled by the
potential benefits of AAM technology, such as improved accessibility, emergency
response capabilities, and the advancement of technology that could lead to
less congested and more sustainable urban environments. Regarding concerns,
they arise notably from the perception that AAM technologies will introduce new
challenges in terms of safety regulations, environmental impact, and societal
acceptance. The pace of technological development and the need for comprehensive
policy frameworks to ensure safe and equitable implementation are pivotal
points of consideration among many participants.
To mitigate concerns and foster positive
perceptions towards pilotless AAM technology, participants highlighted the
importance of integrating comprehensive safety mechanisms to address power loss
scenarios. They emphasized the necessity for remote operators to undergo
rigorous training, particularly in managing emergencies, to ensure operational
reliability. Additionally, the advancement of technology to swiftly correct
errors and secure systems against hacking was deemed crucial. The use of AAM
for delivering essential services, like medical supplies to hard-to-reach
areas, was seen as a key application that could shift public opinion
favourably. Finally, it was seen as crucial for participants to clearly explain
how reliable and safe AAM is, showing it through tests, to help the general public trust and understand it better.
Most participants stressed that Transport
Canada's communications about Advanced Air Mobility (AAM) should not only
explain the stringent safety protocols and regulatory frameworks to ensure
security and compliance of AAM operations but also clearly communicate the
environmental practices implemented to reduce the ecological impact of these
technologies. It's important to note that environmental concerns were primarily
raised by some participants opposed to AAM technology.
Furthermore, many participants believe it is
essential to communicate the concrete advantages that AAM offers to
communities, such as improving accessibility and reducing response times in
emergencies. Some participants also mentioned how important it was to get
people involved by being transparent and inclusive; participants would feel
more comfortable knowing that the public is part of the decision-making
process, by expressing whether they feel comfortable or not. One proponent of AAM technology
said: "The education component is crucial. It's about understanding how
it works, identifying websites for learning about safety or rules”, while
another mentioned: "It’s all about accessibility of information, where
these services will be provided, and how it might affect people's homes. There
are many unknowns so far. These aspects need to be addressed before the general
public can feel comfortable with it."
One opponent of AAM technology said: "We
need to be more informed, especially about the laws that will regulate this".
In general, respondents suggest that Transport
Canada use a mix of digital and traditional communications approaches to share
information on AAM. They recommend using the official website for clear details
about AAM and social media for updates. They also advise having public
meetings, both in person and online, so people can ask questions directly and
get immediate answers. For those who prefer more traditional methods, they
propose sending out brochures and information through the mail to ensure everyone
gets the information they need.
Most participants with
an interest in air transport innovations were particularly open to the AAM
technologies presented; however, as they learned more about AAM, some
participants from this group began to raise questions. As discussions
progressed, these groups started to delve deeper into the practicalities of AAM
deployment, such as infrastructure needs, regulatory frameworks, and
integration with current transport systems. Some of the statements mentioned by
the participants are: “Still positive (about AAM technology), but concerned,
I have some questions. But excited”, “I feel interested, but also
intrigued, how is this going to affect us in the future?” and “My
perception did not change, there is a good innovation opportunity, but we have
to take our time (to implement it)”.
Conversely, participants who
initially harboured skepticism or outright negativity raised concerns about the
immediate relevance of AAM, its environmental impact, unresolved safety
challenges, and potential conflicts with existing transportation modes. However,
throughout the course of the discussions, some of these participants engaged
with concrete examples of AAM's potential benefits, like emergency medical
services and access to remote areas, alongside reassurances about environmental
and safety mitigations.
Some of the statements mentioned by the participants
are: “If we
are talking about emergencies, then it’s a no brainer. We are going to save
lives and put out fires, but when it comes to transportation, it’s a no”, “It
would be okay to fight fires! But for deliveries? Just to be faster, is just
not right” and “There are other aspects, such as wildfires, which I
hadn't considered. But it has only opened my eyes to the opportunities. Now, am
I ready to use it? A well put implementation is essential. Not just
because of the technology, but because people need training”.
The outlook on Advanced Air Mobility (AAM) in
Canada is a complex blend of optimism and concern, shaped by different levels
of awareness and interest across various groups. While a significant 77% of
Canadians report a lack of familiarity with AAM, there's a notable increase in
awareness among younger populations, university graduates, BIPOC communities,
men, and those living in urban or suburban settings. Despite the overall
limited knowledge, there's a broadly positive attitude towards the promise of AAM,
particularly for its use in critical services like search and rescue,
firefighting, emergency, and medical services.
The initial excitement for AAM is evident, with
many Canadians acknowledging its potential. However, this enthusiasm is
tempered by concerns over the practicality, affordability, and broader social
impacts of AAM. Issues such as the safety and privacy risks associated with
drone use, the environmental footprint of AAM operations, and the readiness for
autonomous functions are especially significant worries. Yet, the interest in
learning more about AAM indicates a public desire for more information from industry
and from government.
Conversations on various AAM
applications—whether in healthcare, firefighting, delivery, regional
connectivity, or urban transport—underscore the potential advantages of AAM in
offering quicker, more effective, and possibly more environmentally friendly alternatives
to conventional methods. However, these discussions also uncover significant
worries about the impact of AAM infrastructure, like vertiports, on living
environments and the broader challenges of incorporating AAM into everyday
life. Striking a balance between leveraging AAM's innovative capabilities and
addressing widespread concerns about its effects is a pivotal aspect of ongoing
dialogues, highlighting the importance of deliberate, transparent, and
participatory planning and regulation.
In conclusion, the cautious optimism displayed
by Canadians and wider audiences regarding AAM's future underscores its
perceived benefits. Yet, it also sends a clear message about the necessity to
tackle safety, environmental, and social issues. Advancing AAM will require not
just technological and regulatory progress but also a concerted effort to
engage with the community, alleviate concerns, and ensure that AAM initiatives
are in harmony with public values and needs.
Quantitative research
was conducted through online surveys using Computer Aided Web Interviewing
(CAWI) technology. As a Canadian Research Insights Council (CRIC) Member,
Leger adheres to the most stringent guidelines for quantitative research. The
survey was conducted in accordance with the Government of Canada requirements
for quantitative research, including the Standards of the Conduct of Government
of Canada Public Opinion Research—Series D—Quantitative Research. Respondents
were assured of the voluntary, confidential and anonymous
nature of this research. As with all research conducted by Leger, all
information that could allow for the identification of participants was removed
from the data in accordance with the Privacy Act. The questionnaire is
available in Appendix A2.
A.1.1
Sampling Procedure
Computer Aided Web
Interviewing (CAWI)
Leger conducted a
panel-based Internet survey with a sample of Canadians adults. A total of 2,717 respondents participated in
the survey, including a sample large enough to ensure a good representation of
Indigenous respondents (n=155) and respondents living in rural areas (n=513).
The exact distribution is presented in the following section. Participant
selection was done randomly from Leo’s online panel.
Leger owns and operates
an Internet panel of more than 400,000 Canadians from coast to coast to coast.
An Internet panel is made up of Web users profiled on different
sociodemographic variables. The majority of Leger's
panel members, accounting for 61%, were randomly selected via telephone over
the last ten years, ensuring a highly representative sample of the Canadian
population across various demographic traits.
Since an Internet sample
is non-probabilistic in nature, the margin of error does not apply.
A.1.2 Data Collection
Fieldwork for the survey was conducted from
November 28 to December 12, 2023. The participation rate for the survey was
10.18%. A pre-test of 53 interviews was completed on the 28 November 2023.
To achieve data reliability in all subgroups, a
total sample of 2,717 Canadians aged 18 years old and older were interviewed.
The data has been weighted to reflect the
demographic composition of the target population.
Leger weighted the results of this survey by
age, gender, region, presence of children in the household, and education
level, according to 2021 national census data from Statistics Canada. Results
were also adjusted by specific profiles, including Indigenous respondents and
those living in rural or urban areas, to ensure these groups did not
disproportionately affect the overall sample, due to their intentional
overrepresentation in the sampling frame.
Table
A.1 Regional Distribution of Respondents
Region |
Number of respondents |
Atlantic |
200 |
Quebec |
614 |
Ontario |
1,026 |
Prairies (Manitoba + Saskatchewan
and Nunavut) |
204 |
Alberta (and Northwest Territories) |
318 |
British Columbia (and Yukon) |
355 |
Total |
2,717 |
The overall
answer rate for this study is 10.18%.
Below is the calculation
of the Web survey’s participation rate. The participation rate is calculated
using the following formula: Participation rate / response rate = R ÷ (U + IS +
R). The table below provides details of the calculation.
Table
A.2 Response Rate Calculation
Invalid cases |
9 |
Invitations mistakenly sent to
people who did not qualify for the study |
9 |
Incomplete or missing email
addresses |
0 |
Unresolved (U) |
|
Email invitations that bounced
back |
52 |
Email invitations unanswered |
25,045 |
In-scope non-responding units
(IS) |
|
Non-response from eligible respondents |
0 |
Respondent refusals |
108 |
Language problem |
0 |
Selected respondent not available
(illness; leave of absence; vacation; other) |
0 |
Early break-offs |
190 |
Responding units (R) |
|
Completed surveys disqualified –
quota filled |
97 |
Completed surveys disqualified
for other reasons |
63 |
Completed interviews |
2,717 |
POTENTIALLY ELIGIBLE (U+IS+R) |
|
Participation rate |
10.18% |
Typical
participation rates for web surveys are between 20% and 30%. A participation
rate of 10.18% may seem a bit low, but due to time constraints, we had to
spread the invitations more widely in the panel to achieve our objectives,
which has an impact on the participation rate.
A basic comparison of the unweighted and
weighted sample sizes was conducted to identify any potential non-response bias
that could be introduced by lower response rates among specific demographic
subgroups (see tables below).
The table below presents the geographic
distribution of respondents, before and after weighting. As shown, the
distribution before weighting is almost optimal and weighting has only
corrected for small gaps in the distribution.
Table
A.3 Unweighted and Weighted Sample Distribution by Province
Region |
Unweighted |
Weighted |
Atlantic |
200 |
182 |
Québec |
614 |
625 |
Ontario |
1,026 |
1049 |
Prairies (Manitoba + Saskatchewan and Nunavut) |
204 |
176 |
Alberta (and Northwest Territories) |
318 |
304 |
British Columbia (and Yukon) |
355 |
380 |
Total |
2,717 |
2,717 |
The following tables present the demographic
distribution of respondents, according to gender, age, language, education
level and the presence of children aged less than 18 years old in the
household.
Regarding gender, we can see that weighting has
adjusted slightly the proportion of male and female. The adjustments made by
weighting are minor, and in no way can we believe that the small differences
observed in the effective samples could have introduced a non-response bias for
either of these sample subgroups.
Table
A.4 Unweighted and Weighted Sample Distribution by Gender
Gender |
Unweighted |
Weighted |
Male |
1,321 |
1,310 |
Female |
1,381 |
1,393 |
Other |
13 |
13 |
Total |
2,715 |
2,715 |
* The
complement corresponds to "refusal".
Regarding age distribution, the weighting
process has corrected some minor discrepancies. The actual distribution of the
sample generally follows the distribution of age groups in the actual
population. The adjustments made by weighting are minor, and in no way can we
believe that the small differences observed in the effective samples could have
introduced a non-response bias for either of these sample subgroups.
Table
A.5 Unweighted and Weighted Sample Distribution by Age
Age |
Unweighted |
Weighted |
18-34 |
725 |
726 |
35-54 |
872 |
875 |
55+ |
1120 |
1117 |
Total |
2,717 |
2,718 |
* The
complement corresponds to "refusal".
Regarding language, the weighting process has
corrected some minor discrepancies. The actual distribution of the sample
generally follows the distribution of first language spoken in the actual
population. The weighting mainly inflated the weight of francophones and
reduced the weight of non-francophones. In this case, it is unlikely that the
observed distributions introduce a non-response bias for a particular group.
Table
A.6 Unweighted and Weighted Sample Distribution by Language
Language |
Unweighted |
Weighted |
Francophones |
677 |
535 |
Non-Francophones |
2,016 |
2,158 |
Total |
2,693 |
2,693 |
* The
complement corresponds to "refusal".
Regarding area, the weighting process has corrected
some minor discrepancies. The actual distribution of the sample generally
follows the distribution by urban and rural areas in the population. The
weighting mainly inflated the weight of respondents living in suburban areas
and reduced the weight of respondents living in urban areas. In this case, it
is unlikely that the observed distributions introduce a non-response bias for a
particular group.
Table
A.7 Unweighted and Weighted Sample Distribution by Area
Area |
Unweighted |
Weighted |
Urban area |
1358 |
1119 |
Suburban area |
808 |
1037 |
Rural area |
513 |
503 |
Total |
2,679 |
2,659 |
* The
complement corresponds to "refusal".
Regarding education level, the weighting process
has corrected some minor discrepancies. The actual distribution of the sample
generally follows the distribution by education level. The weighting mainly
inflated the weight of respondents who don’t have a university degree and
reduced the weight of respondents with a university degree. In this case, it is
unlikely that the observed distributions introduce a non-response bias for a
particular group.
Table
A.8 Unweighted and Weighted Sample Distribution by Education Level
Education Level |
Unweighted |
Weighted |
High School or less |
621 |
814 |
Trade / College |
811 |
1042 |
University |
1267 |
838 |
Total |
2,699 |
2,694 |
* The
complement corresponds to "refusal".
Regarding the presence of children in the household,
we can see that weighting has adjusted slightly the proportion of respondents
who have children in their households and those who don’t. The adjustments made
by weighting are minor, and it is unlikely that the small differences observed
in the effective samples could have introduced a non-response bias for either
of these sample subgroups.
A.9
Unweighted and Weighted Sample Distribution by the Presence of Children in the
Household
Children in the Household |
Unweighted |
Weighted |
Yes |
663 |
723 |
No |
2039 |
1974 |
Total |
2,702 |
2,697 |
* The
complement corresponds to "refusal".
The weighting mainly had to adjust the weights
of respondents with an Indigenous status. Since this group was artificially
boosted by quotas, the weighting had to restore the real weight of this so that
they did not skew the overall sample.
Table
A.10 Unweighted and Weighted Sample Distribution by Indigenous Status
Indigenous |
Unweighted |
Weighted |
Yes |
118 |
155 |
No |
2,562 |
2,599 |
Total |
2,717 |
2,717 |
There is no evidence from the data that having
achieved a different age, gender, area, education level or presence of children
in the household distribution prior to weighting would have significantly
changed the results for this study. The relatively small weight factors (see
section below) and differences in responses between various subgroups suggest
that data quality was not affected. The weight that was applied corrected the
initial imbalance for data analysis purposes and no further manipulations were
necessary.
The following tables present the weighting
factors applied to the database according to the different respondent profiles.
Table
A.11 Weight Factors by Profile
REGION X GENDER X AGE |
% |
BC + YK // Male // 18-24 |
0,69 |
BC + YK // Male // 25-34 |
1,18 |
BC + YK // Male // 35-44 |
1,12 |
BC + YK // Male // 45-54 |
1,04 |
BC + YK // Male // 55-64 |
1,16 |
BC + YK // Male // 65+ |
1,6 |
BC + YK // Female // 18-24 |
0,65 |
BC + YK // Female // 25-34 |
1,17 |
BC + YK // Female // 35-44 |
1,16 |
BC + YK // Female // 45-54 |
1,12 |
BC + YK // Female // 55-64 |
1,25 |
BC + YK // Female // 65+ |
1,83 |
AB + NT // Male // 18-24 |
0,61 |
AB + NT // Male // 25-34 |
1,01 |
AB + NT // Male // 35-44 |
1,09 |
AB + NT // Male // 45-54 |
0,92 |
AB + NT // Male // 55-64 |
0,91 |
AB + NT // Male // 65+ |
1 |
AB + NT // Female // 18-24 |
0,57 |
AB + NT // Female // 25-34 |
1,02 |
AB + NT // Female // 35-44 |
1,1 |
AB + NT // Female // 45-54 |
0,91 |
AB + NT // Female // 55-64 |
0,92 |
AB + NT // Female // 65+ |
1,13 |
MB/SK + NU // Male // 18-24 |
0,39 |
MB/SK + NU // Male // 25-34 |
0,57 |
MB/SK + NU // Male // 35-44 |
0,55 |
MB/SK + NU // Male // 45-54 |
0,48 |
MB/SK + NU // Male // 55-64 |
0,54 |
MB/SK + NU // Male // 65+ |
0,66 |
MB/SK + NU // Female // 18-24 |
0,36 |
MB/SK + NU // Female // 25-34 |
0,56 |
MB/SK + NU // Female // 35-44 |
0,56 |
MB/SK + NU // Female // 45-54 |
0,49 |
MB/SK + NU // Female // 55-64 |
0,55 |
MB/SK + NU // Female // 65+ |
0,78 |
ON // Male // 18-24 |
2,12 |
ON // Male // 25-34 |
3,31 |
ON // Male // 35-44 |
2,99 |
ON // Male // 45-54 |
2,98 |
ON // Male // 55-64 |
3,28 |
ON // Male // 65+ |
4,03 |
ON // Female // 18-24 |
1,97 |
ON // Female // 25-34 |
3,26 |
ON // Female // 35-44 |
3,18 |
ON // Female // 45-54 |
3,19 |
ON // Female // 55-64 |
3,46 |
ON // Female // 65+ |
4,83 |
QC // Male // 18-24 |
1,08 |
QC // Male // 25-34 |
1,79 |
QC // Male // 35-44 |
1,88 |
QC // Male // 45-54 |
1,75 |
QC // Male // 55-64 |
2,07 |
QC // Male // 65+ |
2,69 |
QC // Female // 18-24 |
1,04 |
QC // Female // 25-34 |
1,78 |
QC // Female // 35-44 |
1,89 |
QC // Female // 45-54 |
1,74 |
QC // Female // 55-64 |
2,1 |
QC // Female // 65+ |
3,2 |
ATL // Male // 18-24 |
0,32 |
ATL // Male // 25-34 |
0,46 |
ATL // Male // 35-44 |
0,46 |
ATL // Male // 45-54 |
0,52 |
ATL // Male // 55-64 |
0,63 |
ATL // Male // 65+ |
0,85 |
ATL // Female // 18-24 |
0,3 |
ATL // Female // 25-34 |
0,46 |
ATL // Female // 35-44 |
0,5 |
ATL // Female // 45-54 |
0,55 |
ATL // Female // 55-64 |
0,67 |
ATL // Female // 65+ |
0,98 |
|
|
PROVINCE |
% |
BC |
13,88 |
AB |
11,1 |
MB |
3,5 |
SK |
2,92 |
ON |
38,6 |
QC |
23,02 |
NB |
2,15 |
NF |
1,43 |
NS |
2,7 |
PE |
0,42 |
NT |
0,1 |
YK |
0,11 |
NU |
0,08 |
|
|
PROVINCE X LANGUAGE |
% |
QC // Francophone |
17,23 |
QC // Non-Francophone |
5,79 |
ROC // Francophone |
2,45 |
ROC // Non-Francophone |
74,53 |
|
|
PROVINCE X LEVEL OF
EDUCATION |
% |
QC // University |
6,5 |
ROC // University |
24,33 |
Not University |
69,17 |
|
|
KIDS |
% |
Yes |
27,33 |
No |
72,67 |
|
|
ETHNICITY: INDIGENOUS |
% |
Yes |
4,33 |
No |
95,67 |
|
|
AREA |
% |
Urban |
41,17 |
Suburbean |
38,17 |
Rural |
18,51 |
Don’ know / Refusal |
2,15 |
Intro – ask all
Would you
prefer to continue in English or French?
Préférez-vous continuer en français ou en anglais?
· English / Anglais
· French / Français
Thank you for
agreeing to take part in this survey. We anticipate that the survey will take
approximately 8 minutes to complete.
Background
information
This research is
being conducted by Léger Marketing, a Canadian public opinion research firm on
behalf of the Government of Canada on current issues of interest to Canadians.
How does
the online survey work?
You are being asked
to offer your opinions and experiences through an online survey. We anticipate
that the survey will take 10 minutes to complete. Your
participation in the survey is completely voluntary. Your responses are
confidential and will only ever be reported in aggregate – never in any way
that can identify any individual respondent or their responses. Your decision
on whether or not to participate will not affect any
dealings you may have with the Government of Canada.
You can
read our Privacy Policy here: https://www.legeropinion.com/en/privacy-policy/.
If you wish
to verify the authenticity of this survey, visit:
https://www.canadianresearchinsightscouncil.ca/rvs/home/?lang=en
The CRIC
Research Verification Service project code is: X
If you are
experiencing technical issues while responding to the survey or have specific
accessibility needs to participate in this research, please contact Leger’s
technical support team at support@legeropinion.com.
Your
participation is greatly appreciated, and we look forward to receiving your
feedback.
SECTION 1: SOCIODEMOS
These next few questions will allow us to
compare the survey results among different groups of respondents. Your answers
will remain anonymous and confidential.
Age – Age – ask all
How old are you?
Under 18 (0) TERMINATE
18 to 24 (1)
25 to 34 (2)
35 to 44 (3)
45 to 54 (4)
55 to 64 (5)
65 to 74 (6)
75 or older (7)
I prefer not to say (9) TERMINATE
Gender – ask all – single response.
What is
your gender?
Woman (1)
Man (2)
Other gender (3)
I prefer not to say (9)
Prov – Prov – ask all – single
response.
In which province or territory do
you live?
British Columbia (BC)
Alberta (AB)
Saskatchewan (SK)
Manitoba (MB)
Ontario (ON)
Quebec (QC)
New Brunswick (NB)
Nova Scotia (NS)
Prince Edward Island
(PE)
Newfoundland and
Labrador (NL)
Northwest Territories
(NT)
Yukon (YK)
Nunavut (NU)
QAB – QAB – ask if prov = AB
In which region of Alberta do you live?
Calgary (61)
Edmonton (62
Other regions of Alberta (63)
QBC – QBC – ask if prov = BC
In which region of British Columbia
do you live?
Metro Vancouver (70)
Other region in British Columbia (71)
QON – QON – ask if prov = ON
In which region of Ontario do you
live?
Hamilton – Niagara Peninsula (50)
Kingston – Pembroke (51)
Kitchener – Waterloo – Barrie (52)
Greater London area (53)
Muskoka – Kawarthas (54)
Northeast (Algoma, Sudbury, Cochrane, Timiskaming, Nipissing
and Manitoulin) (55)
Northwest (Kenora, Rainy River and Thunder Bay) (56)
Greater Ottawa area (57)
Stratford – Bruce Peninsula (58)
Greater Toronto area (59)
Windsor – Sarnia (60)
Q0QC – Q0QC – ask all
In which region of Quebec do you
live?
Bas-Saint-Laurent (1)
Saguenay-Lac-Saint-Jean (2)
Capitale-Nationale (3)
Mauricie (4)
Estrie (5)
Montréal (6)
Outaouais (7)
Abitibi-Témiscamingue (8)
Côte-Nord (9)
Nord-du-Québec (10)
Gaspésie/Îles-de-la-Madeleine (11)
Chaudière-Appalaches (12)
Laval (13)
Lanaudière (14)
Laurentides (15)
Montérégie (16)
Centre-du-Québec (17)
Area - ask all
What type of area do you live in?
Urban area (with a
population of 100,000 or more) (1)
Suburban area (with a
population of at least 30,000 but under 100,000) (2)
Rural area (with a
population below 30,000) (3)
I don’t know (98)
I prefer not to say
(99)
Ethnicity
- ask all – multiple answer.
Which of the following best describes your race and/or cultural group.
You may belong to one or more racial or cultural groups.
Please select all that apply.
Indigenous (1)
Arab (2)
Black (3)
Chinese (4)
Filipino (5)
Japanese (6)
Korean (7)
Latin American (8)
South Asian (e.g., East Indian, Pakistani, Sri Lankan, etc.) (9)
Southeast Asian (e.g., Vietnamese, Cambodian, Malaysian, Thai, Laotian,
etc.) (10)
West Asian (e.g., Iranian, Afghan, etc.) (11)
White (12)
Other (please specify) (96)
I prefer not to say (99)
SECTION 2: ADVANCED AIR MOBILITY
Q1- ask all – single answer.
Advanced Air Mobility (AAM) is
a term that refers to new ways of moving people, goods, and services by air.
AAM falls into two categories: Urban Air Mobility (UAM), which refers to
carrying people or goods by air within cities, such as by “air taxi” or drone
delivery; and Regional Air Mobility (RAM), which carries people and goods to
rural and remote communities.
Services in these categories
are being developed and tested in cities around the world. New technologies
support these services, including electrical vehicle takeoff and landing
(eVTOL) aircraft at new infrastructure called “vertiports”, and various drone
systems.
In the future, AAM could
become an important part of our transportation system. Eventually, it is
expected that some passenger aircraft will fly through remote piloting, or even
autonomously.
Had you
heard about Advanced Air Mobility or any of its examples before today?
Yes (1)
No (2)
I prefer not to say (9)
Q2- Ask all – single answer.
In general,
do you think that the development of Advanced Air Mobility is good or bad for
Canada?
Very good (1)
Good (2)
Bad (3)
Very bad (4)
I don’t know (8)
I prefer not to say (9)
Q3 - ask if Q1=1 – single answer.
How
familiar were you with Advanced Air Mobility before today?
Very familiar (1)
Familiar (2)
Unfamiliar (3)
Very unfamiliar (4)
I don’t know (8)
I prefer not to say (9)
Q4 - ask all – Rotate 1-8- multiple answers.
Which of
these Advanced Air Mobility applications have you heard of before?
Please select all that apply.
Air Mobility (air taxi and on-demand
transportation services) (1)
Emergency Medical Services
(transportation of medical supplies, emergency personnel, etc.) (2)
Logistics and Cargo Transport
(delivery of goods for businesses) (3)
Home Deliveries (delivery of goods
to private customers) (4)
Aerial Surveying and Inspections
(monitoring of environment, agriculture or
infrastructure) (5)
Tourism and Sightseeing (provide a
bird’s-eye view of iconic landmarks and scenic locations) (6)
Search and Rescue Operations (help
locating missing individuals and reach inaccessible locations) (7)
Firefighting Services (Detection, monitoring and firefighting) (8)
None (97)
I prefer not to say (99)
Q5 - ask all – Rotate 1-8 – simple grid.
How
comfortable would you be with these applications of Advanced Air Mobility in urban
areas?
o Very
comfortable (1)
o Somewhat comfortable (2)
o Somewhat uncomfortable (3)
o Very uncomfortable (4)
o I don’t know (8)
o I prefer not to say (9)
Air Mobility (air taxi and on-demand
transportation services) (1)
Emergency Medical Services
(transportation of medical supplies, emergency personnel, etc.) (2)
Logistics and Cargo Transport
(delivery of goods for businesses) (3)
Home Deliveries (delivery of goods
to private customers) (4)
Aerial Surveying and Inspections
(monitoring of environment, agriculture or
infrastructure) (5)
Tourism and Sightseeing (provide a
bird’s-eye view of iconic landmarks and scenic locations) (6)
Search and Rescue Operations (help
locating missing individuals and reach inaccessible locations) (7)
Firefighting Services (Detection, monitoring and firefighting) (8)
Q6 - ask all – Rotate 1-8 – simple grid.
How
comfortable would you be with these applications of Advanced Air Mobility in rural
areas?
o Very comfortable (1)
o Somewhat comfortable (2)
o Somewhat uncomfortable (3)
o Very uncomfortable (4)
o I don’t know (8)
o I prefer not to say (9)
Air Mobility (air taxi and on-demand
transportation services) (1)
Emergency Medical Services
(transportation of medical supplies, emergency personnel, etc.) (2)
Logistics and Cargo Transport
(delivery of goods for businesses) (3)
Home Deliveries (delivery of goods
to private customers) (4)
Aerial Surveying and Inspections
(monitoring of environment, agriculture or
infrastructure) (5)
Tourism and Sightseeing (provide a
bird’s-eye view of iconic landmarks and scenic locations) (6)
Search and Rescue Operations (help
locating missing individuals and reach inaccessible locations) (7)
Firefighting Services (Detection, monitoring and firefighting) (8)
Q7 - ask all – Bloc 1= 1-3 / bloc 2 = 4-5-
Rotate blocs and within blocs– simple grid.
How likely
would you be to personally try the following Advanced Air Mobility technologies
if they were available in the area where you live?
o Very likely (1)
o Somewhat likely (2)
o Somewhat unlikely (3)
o Very unlikely (4)
o I don’t know (8)
o I prefer not to say (99)
Air taxis with pilot on board (1)
Air taxis with a remote pilot (2)
Autonomous air taxis (3)
Delivery of consumer goods to your
home by drones with a remote pilot (4)
Autonomous delivery drones (with no
pilot) (5)
Q8- ask all – Bloc 1= 1-3 / bloc 2 = 4-5-
Rotate blocs and within blocs– simple grid.
As a pedestrian on the ground, how safe would
you feel with the following Advanced Air Mobility technologies flying above
you?
o Very safe (1)
o Somewhat safe (2)
o Somewhat unsafe (3)
o Very unsafe (4)
o I don’t know (8)
o I prefer not to say (99)
Air taxis with pilot on board (1)
Air taxis with a remote pilot (2)
Autonomous air taxis (3)
Delivery of consumer goods to your
home by drones with a remote pilot (4)
Autonomous delivery drones (with no
pilot) (5)
Q9 - ask all – single answer.
How
comfortable would you be living next to a vertiport (Advanced Air Mobility
landing and departure area)?
Very comfortable (1)
Somewhat comfortable (2)
Somewhat uncomfortable (3)
Very uncomfortable (4)
I don’t know (8)
I prefer not to say (9)
Q10 - ask all – rotate – simple grid.
To what extent do you agree or disagree with
each of the following statements?
o Strongly agree (1)
o Somewhat agree (2)
o Somewhat disagree (3)
o Strongly disagree (4)
o I don’t know (8)
o I prefer not to say (9)
The advantages of Advanced Air
Mobility technologies outweigh their disadvantages. (1)
I trust the Government of Canada
ensures that Advanced Air Mobility technologies are safe. (2)
I trust that Advanced Air Mobility
technologies will be safe. (3)
Advanced Air Mobility is the future
of transportation. (4)
I’m usually among the first to
embrace new technologies. (5)
Advanced Air mobility will have a
positive impact on the quality of life of Canadians. (6)
Advanced Air mobility technologies
will only benefit rich people. (7)
Advanced Air mobility will improve
access to services in my region. (8)
Advanced Air mobility will improve
access to services for people living in remote areas. (9)
Advanced Air mobility will
contribute to the economic growth of Canada. (10)
Advanced Air Mobility technologies
are too risky. (11)
Q11 - ask all – single answer.
Which
option best represents your attitude towards Advanced Air Mobility technology?
I oppose the use of AAM technology
in all circumstances, regardless of application, operating environment, costs,
benefits, risks, or aircraft characteristics. (1)
I support the use of AAM technology
in all circumstances, regardless of application, operating environment, costs,
benefits, risks, or aircraft characteristics. (2)
My support of AAM technology depends
on circumstances, such as application, operating environment, costs, benefits,
risks, or aircraft characteristics. (3)
I don’t know (8)
I prefer not to say (9)
Q12 - ask all – Rotate 1-8- multiple answers
max 3.
What are
the top 3 key benefits that you believe Advanced Air Mobility could bring?
Reduced traffic congestion (1)
Faster travel time (2)
Faster delivery time (3)
Better environmental sustainability
(4)
Better safety and reliability of the
transportation system (5)
Faster emergency response to
disasters (6)
Faster medical services (7)
Better connectivity to remote areas
(8)
Other (please specify______) (96)
No benefits (97)
I don’t know (98)
I prefer not to say (99)
Q13 - ask all – Rotate 1-8- multiple answers
max 3.
What are
the top 3 key concerns you have with regards to Advanced Air Mobility?
Noise pollution (loud or annoying
sound) (1)
Safety concerns (crashing concerns)
(2)
Impact on the environment (e.g.,
pollution, bird life, etc.) (3)
Job losses (4)
Security threats (criminals hacking
into the control system) (5)
Privacy concerns (drones flying
close or over my property) (6)
Affordability (only wealthy people
being able to afford it) (7)
Locations of landing spots (8)
Other (please specify______) (96)
No concerns (97)
I don’t know (98)
I prefer not to say (99)
Q14 – ask all – single answer.
Now that
you know more about Advanced Air Mobility, do you think that the development of
Advanced Air Mobility is good or bad for Canada?
Very good (1)
Good (2)
Bad (3)
Very bad (4)
I don’t know (8)
I prefer not to say (9)
Q14A – ask if q14=1 or 2 – open
Can you please explain why you think
that the development of Advanced Air Mobility is good for Canada?
_______________
Q14B – ask if q14=3 or 4 – open
Can you please explain why you think
that the development of Advanced Air Mobility is bad for Canada?
________________________
Q15 -
ask all – single answer.
To what
extent do you trust the Government of Canada to handle the risks and adopt
regulations needed to manage Advanced Air Mobility (including safety, noise
control, environmental protection, security, cybersecurity, etc.)?
Please use
a scale from 1 to 5 where 1 means you don’t trust the Government of Canada at
all and 5 that you trust them completely.
·
1– I don’t trust them
at all
·
2
·
3
·
4
·
5 – I trust them completely
· I don’t know (98)
· I prefer not to answer (99)
Q16 -
ask all – single answer.
How
interested would you be in being informed on matters and issues related to
Advanced Air Mobility?
Very interested (1)
Somewhat interested (2)
Not really interested (3)
Not interested at all (4)
I don’t know (98)
I prefer not to answer (99)
Q17- ask
all – rotate 1-8- multiple answers.
What sources do you access when searching for
information regarding AAM in Canada? [please choose your top 3]
Advertising campaign on TV (1)
Online ads on specialty websites (2)
Collaboration with Youtubers or
influencers (3)
Advertising on specialized online
retailers’ websites (5)
Social media platforms (e.g.,
Facebook, Instagram, YouTube, etc.) (6)
Information sessions (e.g.,
webinars) (7)
Information on Transport Canada’s
website (8)
Radio
Other (please specify) (96)
None (97)
I don’t know (98)
I prefer not to answer (99)
Q18- ask
all – Rotate - Multiple
Among the
following adjectives, which ones best describe how you feel when thinking about
Advanced Air Mobility?
Excited (1)
Optimistic (2)
Curious (3)
Confident (4)
Suspicious (5)
Fearful (6)
Skeptical (7)
Alarmed (8)
Other (please specify) (96)
I don’t know (98)
I prefer not to answer
(99)
Q19 -
ask all – single answer.
To what extent do you agree or disagree with
the following statement?
I trust that aviation in general is
safe.
o Totally agree (1)
o Somewhat agree (2)
o Somewhat disagree (3)
o Totally disagree (4)
o I don’t know (98)
o I prefer not to answer (99)
SECTION 3: DEMOS
The following questions are for statistical
purposes only.
TRAVEL - ask all – single answer.
In a typical year, how often do you travel by
airplane for personal or business reasons? Please consider a typical year
excluding the years where air travel was impacted by the pandemic.
More than 10 times a year (1)
5 to 10 times a year (2)
3 to 4 times a year (3)
1 to 2 times a year (4)
Less than once a year (5)
I don’t know (98)
I prefer not to say (99)
ORDER - ask all – single answer.
How often do you personally order goods that
get delivered to your home?
Once a week or more (1)
A few times per month, but less than
once a week (2)
Once a month (3)
Several times per year but less than
once a month (4)
Once a year or less (5)
Never (6)
I don’t know (98)
I prefer not to say (99)
TAXI - ask all – single answer.
How often do you take a taxi or an on-demand
transportation services (e.g., Uber, Lyft, etc.)?
Once a week or more often (1)
A few times per month, but less than
once a week (2)
Once a month (3)
Several times per year but less than
once a month (4)
Once a year or less (5)
Never (6)
I don’t know (98)
I prefer not to say (99)
DRONE - ask all – single answer.
Do you own and/or fly a drone?
Yes, professionally
Yes, recreationally
Yes, both professionally and
recreationally
No (2)
I don’t know (98)
I prefer not to say (99)
AVIATION - ask all – single answer.
Do you have a background in traditional or
crewed aviation (ex: flying lessons, pilot license, or anything related)?
Yes (1)
No (2)
I don’t know (98)
I prefer not to say
(99)
DISABILITY – ask all – single
response.
Do you identify as a person with a disability?
Yes (1)
No (2)
I prefer not to say (9)
GENERATION - ask all – single answer.
Generation
status refers to whether or not you or your parents
were born in Canada. What is your generation status as a person in Canada?
First generation (born outside of
Canada and immigrated here) (1)
Second generation (Born in Canada
and at least one of your parents were born outside of Canada (2)
Third generation (Both you and your
parents were born in Canada) (3)
Fourth generation or more (At least
you, your parents and grandparents were born in Canada) (4)
I prefer not to say (99)
LANGUAGE –ask all
What is the language you first
learned at home in your childhood and that you still understand?
Select all that apply.
French (1)
English (2)
Other (3)
Don’t know
I prefer not to say (9)
CHILDREN –ask all
Are there any children under 18
years old living in your household?
Yes (1)
No (2)
I prefer not to say (9)
SCHOOL –ask all
What is the highest level of formal education
that you have completed?
Less than a High School diploma or
equivalent (1)
High School diploma or equivalent
(2)
Registered Apprenticeship or other
trades certificate or diploma (3)
College, CEGEP or other
non-university certificate or diploma (4)
University certificate or diploma
below bachelor’s level (5)
Bachelor’s degree (6)
Post graduate degree above
bachelor's level (7)
Prefer not to answer (99)
OCCUPATION –ask all – single answer.
Which of the following categories best describes your current employment
status? Are you…
Working full-time, that is, 35 or more hours per week (1)
Working part-time, that is, less than 35 hours per week (2)
Self-employed (3)
Unemployed, but looking for work (4)
A student attending school full-time (5)
Retired (6)
Not in the workforce [Full-time homemaker, unemployed, not looking for
work] (7)
Other (8)
Prefer not to answer (99)
REVENUE –ask all
Which of the following categories best describes your total household
income last year (2022)? That is, the total income of all persons in your
household combined, before taxes?
Under $20,000 (1)
$20,000 to just under $40,000 (2)
$40,000 to just under $60,000 (3)
$60,000 to just under $80,000 (4)
$80,000 to just under $100,000 (5)
$100,000 to just under $150,000 (6)
$150,000 and above (7)
Prefer not to answer (99)
RECRUIT – ask all
In addition
to this survey, Léger will conduct focus groups on behalf of the Government of
Canada, regarding the same subject matter to explore certain topics in greater
depth. The 90-minute focus groups will be conducted virtually (online) in
January 2024. The groups will take place in the evening.
To be
eligible, you must have access to a computer equipped with a camera and
microphone, as well as a high-speed Internet connection. People who participate
in the entire discussion will receive a $125 thank-you gift.
If you are
interested, please enter your contact information so that we can contact you at
the appropriate time.
Full name:
___________________________
Phone number : ____________________
E-mail:
_______________________________
No, I'm not
interested in participating in a focus group.
PROJECT
DESCRIPTION
The groups
will be held online via CMNTY.
4 groups in
total: two group in French (2) with French speakers (all provinces) and two (2)
groups in English (all provinces)
Note:
residents of Quebec province might be overrepresented in the French groups.
The objective
is to have 8 participants per focus group (recruit 10 per group).
|
DATE / TIME |
PARTICIPANTS |
GROUP 1 8 participants |
January 30, 2024, 5pm EST
|
Groups
with Canadians with positive or neutral attitude towards AAM (English) ● Canadians aged 18 years and older ● Positive or neutral attitude towards AAM ● A good mix of: Age, Gender, Income, education,
place of residence (rural/urban) and province ● First official language spoken: English ● Province: All |
GROUP 2 8 participants |
January 30, 2024, 7pm EST
|
Groups
with Canadians with negative attitude towards AAM (English) ● Canadians aged 18 years and older ● Negative attitude towards AAM ● A good mix of: Age, Gender, Income, education,
place of residence (rural/urban) and province ● First official language spoken: English ● Province: All |
GROUP 3 8 participants |
January 31, 2024, 5pm EST
|
Groups with Canadians with positive or neutral attitude towards AAM
(French) ● Canadians aged 18 years and older ● Positive or neutral attitude towards AAM ● A good mix of: Age, Gender, Income, education,
place of residence (rural/urban) ● First official language spoken: French ● Province: All ● Quebec residents may be overrepresented. |
GROUP 4 8 participants |
January 31, 2024, 7pm EST
|
Groups
with Canadians with negative attitude towards AAM (French) ● Canadians aged 18 years and older ● Negative attitude towards AAM ● A good mix of: Age, Gender, Income, education,
place of residence (rural/urban) ● Quebec residents may be overrepresented. ● First official language spoken: French ● Province: All ● Quebec residents may be overrepresented. |
For each
participant, collect the following information:
Participant name: |
Phone number at home: |
Cell phone: |
Email address: |
Recruitment date: Recruiter : |
Group #: Confirmation (date): |
INTRODUCTION
Hello/Bonjour, I'm ___________ of Leger, a marketing
research company. We are organizing a research project on behalf of Transport
Canada. The research’s objective is to collect opinions from Canadians on
Advanced Air Mobility.
As a reminder,
Advanced Air Mobility is a broad operational concept that refers to a variety
of new and emerging ways to move people, goods and
services by air. It describes an emerging future state for the aviation
ecosystem and is often grouped into three categories: Urban Air Mobility, which
refers to carrying people or goods by air within cities, such as by “air taxi”
or drone delivery; Regional Air Mobility, which carries people and goods to
rural and remote communities; and Remotely Piloted Aircraft Systems, or drones.
We're reaching out to you because you showed interest
in participating in these focus groups when answering a survey on this topic a
few weeks ago.
We are now preparing to hold a few research sessions
with people like yourself. Participation is completely voluntary. We are
interested in your opinions. The format is an "online" discussion led
by a research professional with up to ten participants. All opinions will
remain anonymous and will be used for research purposes only in accordance with
laws designed to protect your privacy. You don't need to be an expert to
participate. We don't have anything to sell and we
don't advertise and it's not an opinion poll on current events or
politics. We are organizing several of these discussions. We would be
interested in possibly having you participate.
Your participation is voluntary. All information
collected, used and/or disclosed will be used for research purposes only and
the research is entirely confidential. We are also committed to protecting the
privacy of all participants. The names of the participants will not be provided
to any third party. May I continue?
[INTERVIEWER NOTE: IF ASKED ABOUT PRIVACY LAWS, SAY: “The
information collected through the research is subject to the provisions of the
Privacy Act, the legislation of the Government of Canada, and to the provisions
of relevant provincial privacy legislation.]
The focus group would take
place online on the (INSERT DATE/TIME)
and will be a maximum of 90 minutes. You will be compensated $125
for your time.
I repeat that
participation is entirely voluntary, and all information you provide is
completely confidential. The full names of participants will not be provided to
any third party.
A1. Are you interested in
participating?
Yes |
1 |
CONTINUE |
No |
2 |
THANK AND CONCLUDE |
I would now like to ask you a few questions
to see if you meet our eligibility criteria to participate.
When
you conclude, say: Thank you for your cooperation. We have already reached the
number of participants with a profile similar to
yours. Therefore, we cannot invite you to participate.
A2. The group discussions we are organizing are going to be held over the Internet. They are going to be "online focus groups". Participants will need to have a computer, a high-speed Internet connection, and a WebCam in order to participate in the group. Would you be able to participate under these conditions?
Yes |
1 |
CONTINUE |
No |
2 |
THANK AND CONCLUDE |
INTRO1.
Do you or anyone in
your immediate family work or have you ever worked in ...?
Marketing Research |
1 THANK AND CONCLUDE |
Marketing and Advertising |
2 THANK AND CONCLUDE |
Public relations, communications |
3 THANK AND CONCLUDE |
Media (newspapers, television, radio, etc.) |
4 THANK AND CONCLUDE |
Telecommunications |
5 THANK AND CONCLUDE |
Aviation or Air transport |
6 THANK AND CONCLUDE |
None of the above |
9 |
Gender
Please indicate the
gender of the person.
Male |
1 |
Female |
2 |
Other |
3 |
Gender:
Ensure a good mix during the recruitment, Other is not a screening criteria
IMM1
Were you born in Canada?
Yes |
1 |
No |
2 |
AGE
What age category
do you fall into?
18 to 24 |
1 |
25 to 29 |
2 |
30 to 44 |
3 |
45 to 54 |
4 |
55 to 64 |
5 |
65 to 75 |
6 |
76 and over |
7 |
Age: Ensure a good mix of age during the recruitment
Language
Which of French or
English is your primary spoken language?
INT: If
respondent mentions a language other than French or English, determine which
language they are most familiar with between French and English.
French |
1 |
English |
2 |
AAM.
In
general, do you think that the development of Advanced Air Mobility is good or
bad for Canada?
As a reminder, Advanced
Air Mobility is a broad operational concept that refers to a variety of new and
emerging ways to move people, goods and services by
air. It describes an emerging future state for the aviation ecosystem and is
often grouped into three categories: Urban Air Mobility, which refers to
carrying people or goods by air within cities, such as by “air taxi” or drone
delivery; Regional Air Mobility, which carries people and goods to rural and
remote communities; and Remotely Piloted Aircraft Systems, or drones.
In the future, AAM
could become an important part of our transportation system. Eventually, it is
expected that some passenger aircraft will fly through remote piloting, or even
autonomously.
Very good |
1 GROUP 1 OR 3 |
Good |
2 GROUP 1 OR 3 |
Bad |
3 GROUP 2 OR 4 |
Very bad |
4 GROUP 2 OR 4 |
I don’t know |
5 GROUP 1 OR 3 |
Age: Ensure a good mix Group 1 and 3 (Good/don’t know), Group 2 and 4
(Bad/Very Bad).
Province
In which
province or territory do you live?
British Columbia |
1 |
Alberta |
2 |
Saskatchewan |
3 |
Manitoba |
4 |
Ontario |
5 |
Quebec |
6 |
New Brunswick |
7 |
Nova Scotia |
8 |
Prince Edward Island |
9 |
Newfoundland and Labrador |
10 |
Northwest Territories |
11 |
Yukon |
12 |
Nunavut |
13 |
Province: Ensure a good mix in English groups. Quebec may be
overrepresented in French groups, but include French
speaking participants from other provinces if possible.
AREA
What
is the size of the community you live in?
Major
metropolitan area with population of 1,000,000 or more |
1 |
Large
urban centre with population of 100,000 or more |
2 |
Medium
population centre with population of between 30,000
and 99,999 |
3 |
Small
population centre with population between 1,000 and
29,999 |
4 |
Rural
area with population of less than 1,000 |
5 |
Ensure a good mix of community sizes
EDUCATION
What is the highest
level of education you completed?
Some
high school or less |
1 |
High
school diploma or equivalent |
2 |
Registered
Apprenticeship or other trades certificate or diploma |
3 |
College,
CEGEP or other non-university certificate or diploma |
4 |
University
certificate or diploma below bachelor's level |
5 |
Bachelor's degree |
6 |
Postgraduate
degree above bachelor's level |
7 |
Ensure a good mix for all groups if possible
during the recruitment
OCCUP.
Which of the following categories best describes your current employment status? Are you…
Working full-time
(35 or more hours per week) |
1 |
Working part-time
(less than 35 hours per week) |
2 |
Self-employed |
3 |
Unemployed,
but looking for work |
4 |
A student
attending school full-time |
5 |
Retired |
6 |
Not
in the workforce (full-time homemaker, full-time parent, or unemployed and
not looking for work) |
7 |
Other
employment status. Please specify. |
98 |
Ensure a good mix for all groups if possible
during the recruitment
GROUP ATTRIBUTION
|
# |
AAM = 1,2 or 5 AND Language = 2 |
Group #1 |
AAM = 3 OR 4 AND Language = 2 |
Group #2 |
AAM = 1,2 or 5 AND Language = 1 |
Group #3 |
AAM = 3 OR 4 AND Language = 1 |
Group #4 |
PSPC POR1
Have you ever attended a
discussion group or taken part in an interview on any topic that was arranged
in advance and for which you received money for participating?
Yes |
1 |
No |
2 GO TO PSPC POR2 |
PSPC POR2
When did you last attend one
of these discussion groups or interviews?
Within the last 6 months |
1 THANK AND CONCLUDE |
Over 6 months ago |
2 |
PSPC POR 3
Thinking about the groups or
interviews that you have taken part in, what were the main topics discussed?
RECORD: _______________ THANK/TERMINATE IF RELATED TO AVIATION OR AIR TRANSPORT
PSPC POR4
How many discussion groups or
interviews have you attended in the past 5 years?
Fewer than 5 |
1 |
Five or more |
2 THANK AND CONCLUDE |
CONCLUSION
Q1.
By participating in this focus group, you will be
asked to discuss with other participants and share your opinion on Advanced Air
Mobility. Please note that you do not need to be an expert to participate. You
may also be asked to read during the meeting.
How comfortable do you feel in such an environment?
Read the answer choices.
Very comfortable |
1 |
Somewhat comfortable |
2 |
Not very comfortable |
3 THANK AND CONCLUDE |
Not at all comfortable |
4 THANK AND CONCLUDE |
INVITATION
Thank you. We'd
like to invite you to participate in this focus group.
We are
thrilled to have you as one of our participants in this study; your profile
perfectly fits the target respondent we are looking for. We would like to
invite you to participate in an online focus group that will be facilitated by
an experienced professional moderator and will last approximately 90 minutes.
The session will take place at [XX], on____XX____
(date/time) __XX__.
For
your participation, you will receive a financial incentive of $125.
Please
note that the session will be recorded. Your interview may also be observed by
people who are directly working on the research study.
Just a quick reminder that the
groups of discussion are going to be held over the Internet. They are going to
be "online focus groups". You will need a computer, a high-speed
Internet connection, and a WebCam in
order to participate in the group.
INV1.
Are you
still interested in participating in this research study?
Yes |
1 |
No |
2 THANK AND CONCLUDE |
The
information provided by you will be kept confidential and will only be
disclosed to those who are directly working on the research that is relevant to
the topic of discussion.
INV2.
Representatives from Transport Canada may observe the discussion, but will not have access to any of your private information. You will be asked to sign a consent form in order to participate in this research. Would you be willing to do this?
Yes |
1 |
No |
2 THANK AND CONCLUDE |
PRIVACY SECTION
Now I have a few
questions that relate to privacy, your personal information
and the research process. We will need your consent on a few issues that
enable us to conduct our research. As I run through these questions,
please feel free to ask me any questions you would like clarified.
P1)
First, we will provide the online platform and session moderator
with a list of respondents’ names and profiles (screener responses) so that
they can sign you into the group. Do we have your permission to do this? I
assure you it will be kept strictly confidential.
Yes |
1 GO TO P2 |
No |
2 Read information below and P1A |
We need to provide the online platform and session
moderator with the names and background of the people attending the focus
group because only the individuals invited are allowed in the session and the
facility and moderator must have this information for verification
purposes. Please be assured that this information will be kept strictly
confidential. GO TO P1A
P1a)
Now that I’ve explained this, do I have your permission to provide your name
and profiles to the online platform and moderator?
Yes |
1 GO TO P2 |
No |
2 THANK AND CONCLUDE |
P2)
A recording of the group session will be produced for research purposes.
The recording will only be used by the team of researchers at Léger
to assist in preparing a report on the research findings.
Do you agree to be recorded for research purposes only?
Yes |
1 GO TO INVITATION |
No |
2 Read information below and P2A |
It is necessary for the research process for us to
record the session as the researcher needs this material to complete the
report.
P2a)
Now that I’ve explained this, do I have your permission for recording?
Yes |
1 GO TO INVITATION |
No |
2 THANK AND CONCLUDE |
As we
are only inviting a small number of people to take part, your participation is
very important to us. If for some reason you are unable to participate, please
call so that we can get someone to replace you. You can reach us at ____ at our office. Please ask for ____.
To
ensure that the focus groups run smoothly, we remind you:
· To make sure you
are connected to the Internet and logged on 15 minutes in advance of the group
· To turn off your cellular
phones – to avoid disruptions during the group.
· Make sure your WebCam is ON and functional
· To bring reading
glasses, if necessary, to be able to go over the material.
· To make sure you
will be located in a clear room (luminous)
· That the session
will be recorded for analysis purposes only.
Email address :
__________________________________________________________________
Thank
you very much for your assistance!
Someone
from our company will contact you to confirm the group. Could you leave me a
phone number where we can reach you in the evening as well as during the day?
Name :
Phone
number:
Cell phone:
Recruited
by:
Confirmed
by:
BLOC 1 |
INTRODUCTION AND EXPLANATION |
|
Length |
10 MINUTES |
|
|
|
|
WELCOME AND PRESENTATION
- Reception of participants
- Introduction of the moderator
- Presentation of Leger
PRIMARY AIM
- The research is
being conducted by Léger Marketing on behalf of Transport Canada. The objective
of the meeting is to learn about your opinion and perception on Advanced Air
Mobility to help inform government actions and decisions.
- You are in this group this evening because
you have expressed (INSERT DEPENDING ON THE GROUPS: positive or neutral /
negative) opinions on Advanced Air Mobility.
RULES OF DISCUSSION
- Dynamics of the
discussion (duration, discussion, round table)
- No wrong answers
- Importance of giving
personal, spontaneous and honest opinions
- Importance of
reacting respectfully to the opinions of others
- Importance of
speaking one person at a time
PRESENTATION OF THE
GROUP ROOM
- Audio and video
recording for subsequent analysis
- Presence of
observers from the Transport Canada
SPECIFY: Observers from TC are only here to ensure things run smoothly and
provide subject matter details if necessary.
- Presence of analyst
to take notes
RESULTS
CONFIDENTIALITY
- The discussions we
will have this evening will remain confidential at all times.
- Your name will never
be mentioned in the report
- Information
collected for study purposes only
Do you have any
questions before we get started?
INTRODUCTION OF
PARTICIPANTS
- What's your first
name?
- Your place of
residence (province and city)?
- What keeps you busy
these days?
BLOC 2 |
WARM-UP |
Length |
10 MINUTES
(concluded by 20 minutes in) |
Today, we will be talking about Advanced Air
Mobility.
· When you think of Advanced Air
mobility, what comes to your mind?
PROBE:
Do you think it is something
that will become a reality in the future? If yes, how soon do you expect it to
happen? Why?
· What are some applications of
Advanced Air Mobility that you can think of?
· What technologies related to
Advanced Air Mobility can you think of?
BLOC 3 |
GENERAL OPINION ON AAM |
Length |
10 MINUTES
(concluded by 30 minutes in) |
I will now present a definition of Advanced Air
Mobility so we can all be on the same page:
MODERATOR: SHOW THE DEFINITION AND
READ IT TO THE PARTICIPANTS.
Advanced Air Mobility is a broad operational
concept that refers to a variety of new and emerging ways to move people, goods and services by air. It describes an emerging future
state for the aviation ecosystem and is often grouped into three categories:
Urban Air Mobility, which refers to carrying people or goods by air within
cities, such as by “air taxi” or drone delivery; Regional Air Mobility, which
carries people and goods to rural and remote communities; and Remotely Piloted
Aircraft Systems, or drones.
In this group today
we have people who have a (DEPDENDING ON THE GROUP: positive
or neutral /negative) opinion on Advanced Air Mobility.
·
Can you tell me more
about your opinion? Why do you think so?
·
For those who are (DEPENDING ON THE GROUP: neutral/unsure or who don’t
think it is positive). What could be done to improve your general opinion on
Advanced Air Mobility?
·
What if it was
implemented only in rural areas? How would you feel about this?
BLOC 4 |
OPINION ON AAM APPLICATIONS AND TECHNOLOGIES |
Length |
40 MINUTES
(concluded by 70 minutes in) |
We will now talk about different applications
and technologies related to Advanced Air Mobility.
I will present boards showcasing various
technologies and applications. While some scenarios are not yet implemented,
others might already be in place. For these scenarios, we are seeking your
feedback on how these technologies may evolve in the future.
MODERATOR: SHOW EACH BOARD AND THEN
ASK THE QUESTIONS BELOW BEFORE MOVING TO THE NEXT BOARD.
BOARD 1: MEDICAL / HEALTHCARE AVIATION
BOARD 2: AERIAL FIREFIGHTING TECHNOLOGY
BOARD 3: DRONE DELIVERY (IN URBAN/SUBURBAN AREA)
BOARD 4: REGIONAL AIR MOBILITY
BOARD 5: URBAN PASSENGER-CARRYING
·
Do you believe it is a
good or bad thing if this were implemented? Why?
o PROBE:
§ What are the potential benefits of this
technology/application?
§ What are the potential concerns for this
technology/application?
·
DO NOT ASK
FOR HEALTHCARE AVIATION OR AERIAL FIGHTING: How likely are you to try it? Why?
o MODERATOR: IF PARTICIPANTS MENTION COSTS, CLARIFY
THAT WE WANT THEM TO CONSIDER THIS IS AS ACCESSIBLE TO THEM AS ANY OTHER MEANS
OF TRANSPORTATION/DELIVERY
·
Would you feel safe if
it were flying above you? Why?
·
FOR DRONE
DELIVERY: what if it
were for delivering goods for businesses?
·
DO NOT ASK
FOR DRONES: Now, let's
imagine if the pilot were not on board but instead piloting the aircraft
remotely. How do you feel about this? Does this change your opinion? Why?
o PROBE: What would make you more comfortable with not
having a pilot on board?
·
Now let’s imagine if
the aircraft was autonomous (with no pilot). How do you feel about this? Does
this change your opinion?
o PROBE:
§ What would make you more comfortable with the
aircraft being autonomous?
·
FOR
PASSENGER-CARRYING AND REGIONAL AIR MOBILITY:
o How different do you feel this is compared to autonomous cars or taxis?
o Have you already tried them? How was your experience?
·
What would improve your
opinion in general of this technology?
MODERATOR: IF ALL THE GROUP HAVE A
POSITIVE OPINION ASK: What
could be done to improve other people’s opinion of this technology?
MOVE TO NEXT BOARD.
ONCE ALL BOARDS ARE COVERED:
·
Now we have discussed
different technologies and applications of Advanced mobility, do you have any
other concerns regarding Advanced Air Mobility?
PROBE IF NECESSARY: crash concerns, security (risk of hacking),
environment, privacy, noise, job losses, affordability?
BLOC 5 |
VERTIPORT |
Length |
5 MINUTES (concluded by 75 minutes in) |
MODERATOR: SHOW VERTIPORT DEFINITION
AND READ IT TO THE PARTICIPANTS.
I will now show a presentation of a vertiport.
MODERATOR: SHOW POLL.
P2. How comfortable would you be living next to a vertiport?
Very comfortable
Somewhat comfortable
Somewhat uncomfortable
Very uncomfortable
I don’t know / I’m not sure.
MODERATOR: DISCUSS ANSWERS
·
Why do you think so?
·
What would make you
more comfortable living next to a vertiport?
PROBE IF NECESSARY:
·
In which areas do you
think vertiports should be built?
BLOC 6 |
FEELINGS ABOUT AAM |
Length |
5 MINUTES (concluded by 80 minutes in) |
Now that you have more information about
Advanced Air Mobility, how do you feel about it in general?
MODERATOR: ASK PARTICIPANTS TO WRITE
IN THE CHAT.
You can write more than one word if you want to
express different feelings.
MODERATOR: DISCUSS THE ANSWERS.
·
Why do you think so?
·
What would make you
feel less (moderator: include negative emotions
mentioned)?
BLOC 7 |
TC COMMUNICATION |
Length |
5 MINUTES (concluded by 85 minutes in) |
• If Transport
Canada were to communicate or share information about Advanced Air Mobility,
what specific information would be relevant for you to include? Why?
• Where would you prefer to access this
communication or receive information about Advanced Air Mobility?
BLOC 8 |
CONCLUSION |
DURÉE |
5 MINUTES (concluded by 90 minutes in) |
We're almost finished, but
before you go, I'd like to ask if your feelings and opinions about AAM have
changed since participating in this group compared to how you felt about it at
the beginning of the focus group. How?
Do you have any final comments you would like
to add on the topics we just discussed?
CONCLUDE AND
END THE MEETING.
THANK YOU
VERY MUCH FOR YOUR PRECIOUS COLLABORATION!